Understanding Employee Center plugins

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Understanding Employee Center plugins

    This guide details the Employee Center plugins available in ServiceNow, including those pre-installed on new instances and additional plugins included with Employee Center Pro. Understanding these plugins helps administrators build and enhance self-service portals that improve employee experience through unified profiles, targeted content, and engagement capabilities.

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    Base Employee Center Plugins

    • Employee Center (snexsp): Provides a customizable multi-department portal framework for self-service employee experiences.
    • Employee Center Core (snhrsp): Enables a mobile-friendly self-service portal framework.
    • Employee Experience Taxonomy (snect): Supplies a taxonomy for multi-department service delivery.
    • Employee Experience Foundation (snexempfd): Includes components like best practice email layouts to enhance employee experiences.
    • Employee Profile (snemployee): Offers a unified, configurable employee profile with extensibility and personalized visibility.

    Plugins Installed with Employee Center Pro

    • Employee Center Pro (snexsppro): Extends Employee Center capabilities by adding platforms for employee communication and engagement.
    • Enterprise Service Management Integrations Framework (snhrintegfw): Enables integration with third-party systems.
    • Also includes all base plugins listed above.

    Optional Plugins to Extend Employee Center Pro

    • Content Publishing (snsd): Create and distribute various types of employee content.
    • Communities (com.sncommunities): Supports Employee Forums for collaboration; requires Content Publishing and Content Experiences.
    • Content Experiences (snca): Package content into campaigns targeting the right audience; requires Content Publishing.
    • Content Analytics (sncda): Analyze content engagement and freshness; requires Content Publishing and Content Experiences.
    • Content Governance (sncg): Streamlines content creation requests and approvals; depends on Content Publishing and Content Experiences.

    Activation and Upgrade Guidance

    • Administrators with the admin role can activate Content Experiences, Content Engagement, Content Publishing, and Content Governance plugins to enhance content delivery and employee engagement.
    • To enable Employee Communities, activate the Customer Communities plugin.
    • Upgrade paths are available from Employee Service Center (HR) or Service Portal to Employee Center Pro for a unified portal and content experience.

    Post-Installation and Additional Features

    • Run fix scripts after installation to index demo data for search and recommended content and to assign necessary privileges.
    • Enhanced chat capabilities are available via Now Assist with updated themes.

    Related Resources

    Additional topics include setting up user roles, browse and search experiences, task management, continuous improvement, employee communications, mobile configuration, and integration with solutions like Moveworks and Kiosk.

    Discover the Employee Center plugins that are included out-of-the-box on a new ServiceNow® instance, as well as plugins that are installed when you upgrade to Employee Center Pro.

    Available out-of-the-box

    New ServiceNow® instances include the Employee Center and dependency plugins. Review the following table to learn more about the plugins.
    Table 1. Base Employee Center plug-ins
    Plugin Description
    Employee Center (sn_ex_sp) Installs a customizable multi-department portal and framework to help administrators build a self-service portal that provides a great self-service experience for employees.
    Employee Center Core (sn_hr_sp) Activates a portal framework that allows administrators to build a mobile-friendly self-service experience for users.
    Employee experience taxonomy (sn_ect) Provides an employee content taxonomy for multi-department service delivery.
    Employee Experience Foundation (sn_ex_emp_fd) Contains components such as best practice email layouts that improve employee experiences.
    Employee Profile (sn_employee) Enhance employee experience with a unified, configurable profile, offering comprehensive work-related information, extensibility across business units, and personalized visibility settings.

    Installed with Employee Center Pro

    The following dependency plugins are installed with Employee Center Pro.
    Table 2. Plugins for Employee Center Pro
    Plugin Description
    Employee Center (sn_ex_sp) Installs a customizable multi-department portal and framework to help administrators build a self-service portal that provides a great self-service experience for employees.
    Employee Center Pro (sn_ex_sp_pro) Employee Center Pro extends the standard Employee Center capabilities and provides a platform for employees to communicate and be engaged.

    Install Employee Center Pro
    Enterprise Service Management Integrations Framework (sn_hr_integ_fw) Enables Employee Center Pro to integrate with third-party systems.

    Enterprise Service Management Integrations Framework
    Employee Center Core (sn_hr_sp) Activates a portal framework that allows administrators to build a mobile-friendly self-service experience for users.
    Employee experience taxonomy (sn_ect) Provides an employee content taxonomy for multi-department service delivery.
    Employee Experience Foundation (sn_ex_emp_fd) Contains components such as best practice email layouts that improve employee experiences.

    To learn about the tables, roles, and widgets installed, see Components installed with Employee Center Pro

    Plugins to extend Employee Center Pro capabilities

    The following plugins are available after you install Employee Center Pro. It is not required to install all the plugins, however some plugins depend on other plugins to function.
    Table 3. Optional plugins for Employee Center Pro
    Plugin Description
    Employee Profile (sn_employee) Enhance employee experience with a unified, configurable profile, offering comprehensive work-related information, extensibility across business units, and personalized visibility settings.
    Content Publishing (sn_sd) Use Content Publishing to create different types of information you want to distribute to your employees.

    Activate Content Publishing
    Communities (com.sn_communities) The Communities plugin supports Employee Forums, where employees can connect, engage, and collaborate with each other.

    Requires Content Publishing (sn_sd) and Content Experiences (sn_ca)

    Activate Communities plugins
    Content Experiences (sn_ca) Package your content into a campaign using multiple channels to deliver the right message to the right audience at the right time.

    Requires Content Publishing (sn_sd)

    Activate Content Experiences
    Content Analytics (sn_cda) Content Analytics helps you decide when content is stale, needs refreshing, and how engaged your employees are with your communication.

    Requires Content Publishing (sn_sd) and Content Experiences (sn_ca)

    Activate Content Analytics
    Content Governance (sn_cg) Content Governance provides a streamlined way for employees to request content to be created, track the progress, preview the content, and approve it before it is published.

    Requires Content Publishing (sn_sd) and Content Experiences (sn_ca)

    Activate Content Governance

    For more information, see the List of plugins (Xanadu).