--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Use the integrated service and experience feedback # Use the integrated service and experience feedback {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read The integrated service and experience feedback enables quick feedback sharing across the Employee Center portal. You can enable the experience and service feedback drawer widget on all the pages of your portal. It provides a seamless feedback experience for the users. ## Experience feedback {#using-ex-fdback__section_wsz_hj2_cbc} You can provide your user experience feedback from the Drawer widget in your portal pages or from the Virtual Agent. Depending on your portal configuration, the feedback widget might pop-up at regular intervals. You can select Remind me later to stop the reminder. ## Service feedback {#using-ex-fdback__section_bgq_sj2_cbc} You can share your service experience feedback: * After raising a Service Catalog item request. * After accessing a Knowledge Base article. {#using-ex-fdback__ul_zdy_hk2_cbc}You can provide your overall user experience for a topic page or any other page on the portal. You can also provide feedback from the Virtual Agent. For more information on how to curate different types of feedback, see [Set up the feedback definition](https://servicenow-prod.fluidtopics.net/2E8erkhQYAxDnd1X78hVBA "Configure the feedback definition to curate the finer details of each feedback type."). Along with the rating, available for the service feedback types, you can choose to provide additional comments you may have. You can choose to stay anonymous and not share your personal information while providing your feedback. * **[Resolve a feedback task](https://servicenow-prod.fluidtopics.net/MlMMIbg5N~e9apUg4kmxkQ)** Resolve a task created from a feedback submitted through the integrated experience and service feedback. * **[Feedback task notification](https://servicenow-prod.fluidtopics.net/ckmJgjDEuLM2s2UKw4sAVQ)** Feedback task notification is sent to the feedback provider once the resolution is provided. **Related concepts** * [Use the Employee Center topic pages](https://servicenow-prod.fluidtopics.net/Pbiccx5_laRjt3Ah36Q6lg "The Employee Center topic pages contain the breadcrumbs widget, topic header widget, sub-topic widget, and the topic content widget.") * [Topic managers and contributors for topic page management](https://servicenow-prod.fluidtopics.net/ZvvbdW7Cv02yvHHhGqYGrA "While topic managers control the topic level decisions, the contributors manage the connected content, quick links, adding applications, and featured content on the topic page.") * [Use the My To-dos page](https://servicenow-prod.fluidtopics.net/fgLC_4OtPPevDwnebFHnoQ "Use the To-dos page to review all tasks that are assigned to you and prioritize them.") * [View advanced portal navigation](https://servicenow-prod.fluidtopics.net/Owqxk0lVZLRIpF21JEuC4w "Use the enhanced navigation experience that helps you with better content discovery.") * [Use approval experience](https://servicenow-prod.fluidtopics.net/2aoAiZiZd2K1gmvl2nAbsQ "Use the My tasks section to track and fulfill the requests from the portal and Now Mobile.") * [Task filters on My tasks](https://servicenow-prod.fluidtopics.net/gnhTjD~uS2Up9oOzVEF3Bw "Use the enhanced filters experience to manage and prioritize the tasks. Using the filters, employees and managers can have better visibility into the time-sensitive and business-critical tasks.") * [View the Recommended for you content](https://servicenow-prod.fluidtopics.net/4uWmYtDkKfBroXPGM3RdfQ "Access all the content recommended for you from from a central location in one-click.") * [View employee profile](https://servicenow-prod.fluidtopics.net/LzAKwdQkIyAtQ7rQntVqAA "View the employee profile with your personal information from the employee portal and Now Mobile.") * [Use Personalized Answers](https://servicenow-prod.fluidtopics.net/MhPOienFQBUhbVxJf8d74A "Employees can use the AI-search enabled feature to seek information about their leave balance and more on the Employee Center search page.") * [Employee Profile org chart widget](https://servicenow-prod.fluidtopics.net/9lc0nG2G~792KycnbCjM1A "Use the Employee Profile org chart widget to easily browse, search, and navigate through the organization chart.") * [RTL support for Employee Center](https://servicenow-prod.fluidtopics.net/3GnP9qFlA47994kQ19W0nw "As an employee, you can change the display of the user interface from right-to-left.") * [Access applications from App Launcher](https://servicenow-prod.fluidtopics.net/VUl63QIfxuk~oNaL1cMfIA "Access all your applications from a central location in one-click.") * [Use Employee Center Pro Kiosk](https://servicenow-prod.fluidtopics.net/~f5tiQEdeQT3ccxutwhbwQ "Use the Kiosk experience to self-serve, leading to improved productivity, and operational efficiencies for the organization.​") * [Use Guided Self-Service](https://servicenow-prod.fluidtopics.net/HwIS6fkXieIqvispf7YSVQ "Use the Guided Self-Service experience to self-serve, leading to improved productivity, and operational efficiencies for the organization.​") **Related tasks** * [Manage approvals from Microsoft Teams](https://servicenow-prod.fluidtopics.net/F_6VK2svJTPrZPYX3lq4vA "Manage Concur expense approvals using Virtual Agent actionable notifications in Microsoft Teams to resolve the approval directly in the Virtual Agent conversation without involving a live agent.") * [Manage approvals from a Microsoft Outlook email](https://servicenow-prod.fluidtopics.net/rHYOzBtSWx3e17bh0pQVKA "Approve or reject Concur expense reports from a Microsoft Outlook email message.") * [Use Employee Center from Zoom](https://servicenow-prod.fluidtopics.net/EEOMGietp6HWbAzr6c37bg "Access and use the ServiceNow Employee Center capabilities from Zoom client.") * [Manage favorites](https://servicenow-prod.fluidtopics.net/qwINHq3C_GMjlyYoIoPcOQ "Mark the content as your favorites and easily access all your favorites.")