--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Feedback Analytics dashboard # Feedback Analytics dashboard {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Track all your feedback responses with the Feedback Analytics for portals, email, Virtual Agent, kiosks, and Now Mobile®. The Feedback Analytics, previously called the Experience feedback dashboard, helps you track all the feedback responses gathered from your users, in one place. Feedback Analytics dashboard supports the Next Experience theme. The following roles are required to access or view the dashboard:{#ex-fdback-board__table_xlb_q41_f1c__entry__2} | Role | Description | |-|-| | assessment_admin | This role has access to the assessment components. | | esc_admin | This role is the Employee Service Center admin. | | survey_reader | This role can view the contents of the dashboard. | [Table 1. Feedback Analytics dashboard roles] {#ex-fdback-board__table_xlb_q41_f1c} Note: Feedback Analytics is a read-only dashboard. You must clone the Feedback Analytics dashboard to customize it. Clear the Portal filter option, if you want to view the trend of responses, regardless of their channels. You can see the following trends on the dashboard. ## Feedback Analytics Overview {#ex-fdback-board__section_pkc_44x_ycc} Figure 1. Feedback analytics - Overview Average rating (last 6 months): Shows the average rating gathered in the last six months. Average rating over time: Shows the average rating gathered for a period. Respondents by channel: Shows the number of responses received based on the type of channel used to get it. For example portal, mobile, email, kiosks, or Virtual Agent feedback. Average rating for service feedback definitions: Shows the average rating for each feedback definition created. For example, the average rating for topic pages residing in different taxonomies or the average rating for workflows. Service feedback - top pages by responses: Shows the top choices in the pages where feedback is received on the portal. Experience feedback responses: Shows the number of responses received through the drawer widget or on the modal in the portal. Experience feedback - top pages by responses: Shows the top choices in pages where experience feedback is used. ## Experience feedback {#ex-fdback-board__section_g51_ttr_1fc} Figure 2. Experience feedback Average rating: The average of the ratings received for Experience feedback. Experience rating: Basic experience feedback rating data received presented by percentage. Experience rating - 5 point scale: Number and type of ratings received in both 5 point scale and 5 point numeric rating scale. Top topics by average ratings: Top topics according to the rating received in descending order. Topic-wise breakdown of ratings: Topic-wise breakdown of the point-scale rating received. Experience feedback - top pages by responses: Top pages with the most experience feedback ratings. ## Service feedback {#ex-fdback-board__section_ijs_4vr_1fc} Figure 3. Service feedback Average rating: Average of the ratings received for Service feedback. Average rating for service feedback definition: Average of the ratings received by Service feedback definition types. Top topics by average ratings: Top topics according to the rating received in descending order. Topic-wise breakdown of ratings: Topic-wise breakdown of the point-scale rating received. Service feedback - top pages by responses: Top pages with the most service feedback ratings. ## Tasks {#ex-fdback-board__section_ig5_t4x_ycc} Figure 4. Tasks Feedback tasks: Number of tasks displayed by their respective states. Top pages by feedback tasks: Top pages where feedback is shared and the number of tasks displayed by their respective states. * **[User experience dashboard](https://servicenow-prod.fluidtopics.net/UhJW8zvhlBc8G2Iz3ZVsrA)** The user experience dashboard helps get a consolidated view of the feedback data. It provides a quick view of all types of feedback data in the User Experience Analytics dashboard. **Related concepts** * [Browser Extension for Employee Center forms](https://servicenow-prod.fluidtopics.net/GmsGD2vhZ5bUPVqaeX2Mnw "The Browser Extension for Employee Center forms provide information about various configurations required to set up the extension.") * [Campaign overview and Campaign analytics dashboards](https://servicenow-prod.fluidtopics.net/O9ej89RRsI0ACLLHI9t~Ug "Content Analytics collects data on user interactions and generates visualizations to help campaign managers determine the effectiveness of campaigns.") * [Content Analytics dashboards](https://servicenow-prod.fluidtopics.net/VSgxkwUO6w1NQAYZieYCGQ "Content Analytics display data visualizations for portal data collected in the default tracking profile.") * [Content engagement dashboard](https://servicenow-prod.fluidtopics.net/E~hwAQ6bHM5JdXFFAPaClw "Content analytics displays data visualizations of engagement metrics for content published to the portal or Now mobile app in the Content Engagement dashboard.") * [Content Library Overview dashboard](https://servicenow-prod.fluidtopics.net/ijBzq7tdo9hndy08bG1_rw "Content analytics displays data visualizations of performance metrics for content published to the portal or Now mobile app in the Content Library Overview dashboard.") * [Employee Center widgets](https://servicenow-prod.fluidtopics.net/MFqiOmIOq20mp9lyfrodtQ "You can use base system widgets as-is in your Employee Center or clone them to suit your own business needs.") * [Employee Profile form](https://servicenow-prod.fluidtopics.net/AygvvWu5Wz20DxSyaGrF_A "An option in the Employee Profile configuration that provides a list of employee profile fields.") * [Enhanced Requests Experience forms](https://servicenow-prod.fluidtopics.net/kmNssP18jy8aW93BlKbPKg "The forms provide information to set up the Enhanced Requests Experience.") **Related reference** * [Activity Configuration form](https://servicenow-prod.fluidtopics.net/5fsTNl0pw7C171C5eqzKhQ "Use the Activity Configuration form to do a basic configuration or an advanced configuration for an activity.") * [Activity Configuration Detail form](https://servicenow-prod.fluidtopics.net/3n1j0sEhLP4EHYk8lSFUkA "Use the Activity Configuration Detail form to specify which records you want to retrieve from a table when certain conditions are met for a basic activity configuration.") * [Approvals experience reference](https://servicenow-prod.fluidtopics.net/47N4qnhsbfbwtRfqoBG0FQ "Use the following reference information for better approval experience.") * [Block content form](https://servicenow-prod.fluidtopics.net/3Fzkh_VXqt3HU4xLSurs3g "Block content form") * [Components installed with Employee Center Pro](https://servicenow-prod.fluidtopics.net/aozV3O7BC6wVWx2OXEZQ9Q "Several types of components install with the activation of the Employee Center Pro plugin, including user roles and tables.") * [Components installed with Content engagement](https://servicenow-prod.fluidtopics.net/iADA1KlNnfGt6VTsXLe26w "Several types of components are installed with activation of the Content engagement plugin, including tables, user roles, and scheduled jobs.") * [Components installed with Content Experiences](https://servicenow-prod.fluidtopics.net/1B_PxeQlBU5ck6ORrd8I2g "Several types of components install with the activation of the Content Experiences [sn_cd] plugin, including tables, user roles, and scheduled jobs.") * [Components installed with Content Publishing](https://servicenow-prod.fluidtopics.net/DEjgzPauWrUUET_nTI0dNw "Several types of components install with the activation of the Content Delivery [com.sn_content_delivery] plugin, including tables, user roles, and scheduled jobs.") * [Components installed with Content Governance](https://servicenow-prod.fluidtopics.net/8~2d8dMu5cjP~l6hlQo~Ew "Several types of components install with the activation of the Content Governance [sn_cg] plugin, including tables, user roles, and scheduled jobs.") * [Components installed with Content Analytics](https://servicenow-prod.fluidtopics.net/svLmo4JHKXONQ2lusLn9KA "Several types of components install with the activation of the Content Analytics [sn_cda] plugin, including tables, user roles, and scheduled jobs.") * [Connected Content form](https://servicenow-prod.fluidtopics.net/P8blJU7FJval3LrhNYfllg "Use the connected content form to associate content to the topics in your taxonomy.") * [Default Employee Profile Header Configuration record](https://servicenow-prod.fluidtopics.net/tA3Fur8VxtSR9L9w2wTWQA "The default Employee Profile header configuration record contains the following field values.") * [Employee Profile Header Configuration form](https://servicenow-prod.fluidtopics.net/iJC~6AwR2GD6uLEGAQ85cg "Use the Employee Profile Header Configuration form to create a header for a profile.") * [Employee Profile portal configuration form](https://servicenow-prod.fluidtopics.net/D1J5UZJZpgMy__at2_Jnfg "Use the Employee Profile Portal Configuration form to configure the profile for a service portal.") * [Employee Profile upgrade scenarios](https://servicenow-prod.fluidtopics.net/hn3UmnIfOMJy8gqJooSllA "After upgrading Employee Profile to version 11.0.3, the profile pages on all portals are updated based on the following scenarios.") * [External Link form](https://servicenow-prod.fluidtopics.net/K4qxMHoAOYK5gfnmoB7G~Q "Use the External Link form to create an external link.") * [Featured Content form](https://servicenow-prod.fluidtopics.net/4zt5vJVQiU3oeFUDejB58g "Use the featured content form to mark the associated connected content as featured content for a topic.") * [Feedback configuration form](https://servicenow-prod.fluidtopics.net/H1sGZmDHiAPm~jxbZ3FCYA "Description of the feedback configuration form fields to target a portal for feedback responses.") * [Feedback definition form](https://servicenow-prod.fluidtopics.net/lydAvASPxWwWYsLs5QDf2w "Description of the feedback definition form fields to curate the experience and service feedback widgets in the portal pages.") * [Footer form](https://servicenow-prod.fluidtopics.net/S4XcRQh_ibu6dg9IrxVVSA "Use the Footer form to create a new footer that you want to appear in the Employee Center or Employee Center Pro.") * [Footer Menus form](https://servicenow-prod.fluidtopics.net/mGcIsY588jTqz5ehRvKKQA "Use the Footer Menus form to create a new footer menu that you want to appear on your Employee Center or Employee Center Pro.") * [Guided Self-Service reference](https://servicenow-prod.fluidtopics.net/29qsLCYGYtzThSFrLu~2EA "Use the following reference information for the Guided Self-Service functionality.") * [Link content form](https://servicenow-prod.fluidtopics.net/U2JznbM3BytuTvP_dJwJlQ "Link content form.") * [Menu Item form](https://servicenow-prod.fluidtopics.net/pi6a1GW~Lu8LnVzdFtKCBA "Use the Menu Items form to configure the items for the More menu on the Employee Center header.") * [Configuring translation for Content Publishing after upgrade](https://servicenow-prod.fluidtopics.net/_lI8GtGpBQhN5HHNs2l8_A "Content Publishing supports multi-lingual content creation by enabling content managers to easily change the interface language and request content translation through the Localization Framework.") * [Notification content form](https://servicenow-prod.fluidtopics.net/b_2YMaok3ObesgmVcFdZpg "Notification content form") * [Employee Profile Overview section form](https://servicenow-prod.fluidtopics.net/_buwBaYmtWnWIuNdPcCLvA "The overview section form enables you to configure a section on the Employee Profile UI.") * [Properties installed with Content Experiences](https://servicenow-prod.fluidtopics.net/Umr6J1Qaf_oiH~gWW19xUw "The Content Experiences [sn_ca] plugin adds properties that determine how a campaign runs related to scheduled jobs and performance.") * [Properties installed with Content Governance](https://servicenow-prod.fluidtopics.net/RcojombP_VnDCthGEYTGTw "The Content Governance [sn_cg] plugin adds properties that determine how many records to show in the Content Operations dashboard.") * [Properties installed with Content Publishing](https://servicenow-prod.fluidtopics.net/qFfoQfp416ZlOfnXWG6CcQ "The Content Publishing [com.sn_content_delivery] plugin adds the following properties that are designed to control how scheduled jobs work in relation to notifications, to-dos, and communities.") * [Quick Link form](https://servicenow-prod.fluidtopics.net/FDY3LlbMi6QJS0GBGGiOwA "Use the Quick Link form to create a new quick link and specify the content type for the quick link.") * [Standard banner and icon sizes](https://servicenow-prod.fluidtopics.net/jSnpBhb1OR5_eUAds~nu1g "Use the following sizes for the banner and icons for optimal portal performance.") * [Tab widget mapping form](https://servicenow-prod.fluidtopics.net/2viB8xN6g_d6dyBPdP2krQ "You can use the tab widget mapping form to display widgets on a tab and control their visibility.") * [Taxonomy form](https://servicenow-prod.fluidtopics.net/OTFeOzA7SJqTVr9eOIdfEA "Use the taxonomy form to create your own taxonomy for the Employee Center portal.") * [To-do content form](https://servicenow-prod.fluidtopics.net/nth9lsuQ8SxTu8hPsdt2rg "Use the To-do content form to add to-dos to your portal page.") * [Topic form](https://servicenow-prod.fluidtopics.net/_RI2LGZUM8HHxlHoPxBmpg "Use the topic form to create topics for the new or cloned taxonomy.") * [User Criteria form](https://servicenow-prod.fluidtopics.net/bk0p7MvyEDWrwmuMR7Hlnw "Add a user criteria record to decide which users, roles, and groups can access a quick link.") * [User Criteria output](https://servicenow-prod.fluidtopics.net/yAaXdgV_Ld7jLZKU1oPSqg "User Criteria output based on Available For and Not Available For values.")