---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure HCM AI agents from the HR Service Delivery AI Agent Collection

# Configure HCM AI agents from the HR Service Delivery AI Agent Collection {#ariaid-title1}

* Release version: Xanadu
* 
* Updated June 25, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable your employees to place requests to the Human Capital Management (HCM) system using the Now Assist for HR Service Delivery (HRSD) agent collection.

## Before you begin

Role required: flow_designer, decision_table_admin, sn_hr_integr_fw.admin, and sn_hr_core.admin

## Procedure

1. Install the Now Assist for HR Service Delivery (HRSD) plugin (sn_hr_gen_ai).  
   For more information, see [Configure Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/5T7JGO68tq2CQed9618kiw "If you have the admin role, you can configure the Now Assist for HR Service Delivery (HRSD) application so that your agents can use the generative AI capabilities in Agent Workspace for HR Case Management and Core UI.").
2. Activate the \[Enterprise Service Management Integrations Framework\] application from the ServiceNow® Store.
3. Configure the required ServiceNow spokes or customize spokes to pull data from HCM systems.  
   For more information, see [Integration of HR Service Delivery with third-party systems](https://servicenow-prod.fluidtopics.net/hO3YFSLbsh4cnHsIiqcZbA "Extend HR Service Delivery capabilities by integrating with other third-party systems.").
4. Create subflows aligning with Template Integration Gateway, or use default subflows that have been created for your HCM system.  
   For more information, see [Create a subflow using Template Integration Gateway](https://servicenow-prod.fluidtopics.net/2xJ4gkpQyJkfFDNzbV~vlg "Use the Template Integration Gateway as a reference to create the supported subflows for Integration Gateway.").  
   Note:  
   The subflows for Oracle HCM can be used as a reference to build subflows for any other HCM systems.
5. Add input choices and define conditions and results in a decision table for the Integration Gateway subflow.  
   For more information, see [Configure Integration Provider Mapping (Decision table)](https://servicenow-prod.fluidtopics.net/ELXj1_QmIAO5J2XjxaDnTA "Add input choices and define conditions and results in a decision table for the Integration Gateway subflow to review and generate output results.").
6. Duplicate available HCM AI agents to run them autonomously.  
   For more information, see [Duplicate an AI agent](https://www.servicenow.com/docs/access?context=clone-ai-agent&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US) For list of available agents, see [Using agentic workflows in Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/~yT9S0i3Qame9hNNDP63mA "Use the Now Assist for HR Service Delivery (HRSD) agent collection to complete tasks autonomously.").  
   Note:  
   In the Toggle display section, ensure the toggle beside Virtual Agent is enabled.
**Related concepts**   

* [Skill inputs and triggers for Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/iTuA_hsW~DlksY76UiLQ9g "Get a quick overview of the skill inputs and triggers for Now Assist for HR Service Delivery (HRSD). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used.")  
**Related tasks**   

* [RCA approvals for Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/buR9vwUOhddJFH_kaAz8wg "After you install Now Assist for HR Service Delivery (HRSD), you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request.")
* [Restrict Now Assist capabilities for employee relations cases](https://servicenow-prod.fluidtopics.net/fWhI0uk4IlpnqXMh4PuCFg "Restrict the Now Assist capabilities for your employee relations cases and define the availability.")
* [Configure Gen AI Virtual Agent for HRSD](https://servicenow-prod.fluidtopics.net/uXo1FLSkMFh8H~8qcXAveg "Enable your requesters to have a streamlined, conversational experience that is based on generative AI as they submit a catalog item request in Virtual Agent. By offering this generative AI experience, your organization can increase self-service and reduce operating costs.")
* [Configure the Now Assist for HRSD Virtual Agent topics](https://servicenow-prod.fluidtopics.net/JcKxngoIqE1RIPcrkgvhQg "Complete the configuration steps to enable your employees place requests to the Human Capital Management (HCM) system using the Now Assist for HRSD Virtual Agent topics in Employee Center.")
* [Configure sensitivity detection in Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/MWyZ6zTKckgY6s616O9Dcg "Configure sensitivity detection in the Now Assist for HR Service Delivery (HRSD) application.")