Synchronization Health Dashboard

Release version: Xanadu

Updated August 1, 2024

2 minutes to read

Summarize

Summarized using AI

Summary of Synchronization Health Dashboard

The Synchronization Health Dashboard enables ServiceNow customers to monitor reservation synchronization and calendar event processing within the Workplace Calendar Synchronization application. It provides real-time visibility into the number and status of events and calendar items created, helping administrators track synchronization health and identify any errors promptly.

Show full answer Show less

Note that this dashboard has been migrated to Workplace Central. New customers use the updated dashboards there, while existing customers still have access to the old dashboards temporarily before deprecation.

Access and Roles

To access the dashboard, navigate to All > Workplace Central > Workplace Dashboards. The primary users are system administrators and Workplace Calendar Synchronization admins who need to oversee synchronization statuses. They require the snwsdrsvsync.admin role, which allows them to:

View connection configurations and calendar providers
Create, manage, and edit Reservable Sync Configurations

Key Visualizations and Metrics

The dashboard offers several data visualizations that provide insights into synchronization performance and errors:

Total events today: Number of events created on the current day (single score).
Calendar items generated today: Count of calendar items created today (single score).
Breakdown of calendar items by type: Pie chart showing distribution of calendar item types.
Calendar items generated over last 7 days: Time series chart tracking calendar item creation.
Events processed over last 7 days: Time series chart showing event processing volume.
Events yet to be processed: Current count of pending events (single score).
Events in error in last 24 hours: Number of events with errors in the past day (single score).
Breakdown of events in error over last 30 days: Pie chart categorizing error events.
Events in error unable to be processed by provider over last 30 days: Time series of provider processing failures.
Events in error not sent to provider over last 30 days: Time series of errors preventing event dispatch.
List of all events in error state over last 30 days: Detailed list of individual error events for troubleshooting.

Benefits for ServiceNow Customers

This dashboard empowers administrators to maintain seamless reservation synchronization by providing comprehensive, real-time visibility into event creation and error conditions. It facilitates proactive monitoring and troubleshooting, ensuring data consistency between the Workplace application and calendar providers.

Use this dashboard to track the reservation synchronization. Monitor number of events and calendar items created in the application and other details related to them.

Note:

The Workplace Calendar Synchronization dashboard is migrated to Workplace Central. You can start using the migrated dashboards from Workplace Central. The out-of-the-box dashboards are also migrated to Workplace Central. Old dashboards are not supported for new Workplace Service Delivery customers. For existing customers, old dashboards are currently available but will be deprecated soon.

For more information about the migrated dashboard, see Reservation Management dashboard.

To access the Synchronization health dashboard, navigate to All > Workplace Central > Workplace Dashboards .

End user and roles

Table 1. End user goal and role
End user and goal	Required role	Benefits
System administrator and Workplace Calendar Synchronization admin: Needs visibility into the real-time status of the events and calendar items created in the application.	sn_wsd_rsvsync.admin	View Connection configuration. View Calendar providers. Create, manage, and edit a Reservable Sync Configuration.

Data visualizations

Table 2. Data visualization types
Title	Type	Description
Total events today	Single score	Number of events created on the current day.
Calendar items generated today	Single score	Number of calendar items generated in the current day.
Breakdown calendar items by type	Pie breakdown	Breakdown of the calendar items based on their type
Calendar items generated over last 7 days	Step time series	Number of calendar items generated in the last 7 days.
Events processed over last 7 days	Step time series	Number of events processed in the last 7 days.
Events that are yet to be processed	Single score	Number of events that are yet to be processed.
Events in error in last 24 hours	Single score	Number of events generated with errors in the last 24 hours.
Breakdown events in error over the last 30 days	Pie breakdown	Breakdown of events generated with errors over the last 30 days.
Events in error, unable to be processed by provider over last 30 days	Step time series	Number of events generated with errors that could not be processed by provider over the last 30 days.
Events in error not sent to provider over last 30 days	Step time series	Number of events generated with errors that were not sent to the provider over the last 30 days.
List of all events in error state over last 30 days	List	List of all the events that have been in the error state over the last 30 days.