---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use Microsoft Teams for Universal Request

# Use Microsoft Teams for Universal Request {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Agents and employees can collaborate using the Microsoft Teams
application to resolve universal requests effectively. Employees can create and modify universal
requests using Microsoft Teams.
* **[Employee actions](https://servicenow-prod.fluidtopics.net/VabjR7d2cpXkfGHX41QhoA)**   
  Employees can create and update universal requests and track existing universal requests by using Microsoft Teams.
* **[Agent actions](https://servicenow-prod.fluidtopics.net/5RiiyC03yuykrgb02~yQVg)**   
  Work on the universal requests created by the employees. You can chat with employees, and import messages from the records or from the Agent Workspace.