---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Review users in a user segment group

# Review users in a user segment group {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After creating a user group segment, review and edit users before you create cases.

## Before you begin

Taskhas
a status of Ready.

Role required: sn_hr_core_admin

## Procedure

1. Navigate to AllHR Case ManagementAgent Workspace for HR Case Management.
2. Select the Lists icon (![HR Workspace Lists icon]()).
3. Select the Bulk case requests tab.
4. Select the bulk case request.
5. Select the User segments group tab.
6. Select the user segment group.
7. Select the User segments tab.
8. Review the list of users that meet the criteria.  
   The case creation statuses are:
   * Included: The user matches the filter criteria and a case will be created for the user.
   * Excluded: The user does not match the criteria and a case will not be created.
   * Duplicate: The user is listed multiple times.
   {#manage-group-aws__ul_rgk_4qc_3bc}

   | Review result | Action |
   | All user statuses are correct | ? |
   | Some user statuses need to be modified | 1. In the Status column for the user whose status you want to change, select the Status value. 2. Select the new status. 3. Select Save. {#manage-group-aws__ol_sbz_55c_3bc} |
   |-|-|

   {#manage-group-aws__choicetable_y2w_s5c_3bc}

*[\>]: and then