Employee Relations Executive Overview dashboard

  • Release version: Xanadu
  • Updated August 1, 2024
  • 3 minutes to read
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    Summary of Employee Relations Executive Overview dashboard

    The Employee Relations Executive Overview dashboard offers a comprehensive view of Employee Relations (ER) cases, including case types, locations, HR services, departments, and trends. This tool is essential for HR leadership and employees to monitor ER case volume and status effectively.

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    Key Features

    • High-Level Overview: Displays current ER case volume, status, and distribution.
    • Top ER Case Insights: Identifies prevalent case types and issues among different employee groups.
    • Hot Spot Identification: Helps in recognizing critical areas early for swift resolution.
    • Trend Analysis: Informs process improvements and strategic decisions based on ER trends.

    Key Outcomes

    • Corrective Actions: Insights into actions taken for closed cases (ERCases.CorrectiveActions).
    • Allegation Types: Data on open cases categorized by allegation types (ERCases.AllegationTypes).
    • Open and New Cases: Tracks the number of open ER cases and new cases created within the week (ERCases.NewThisWeek, ERCases.Open).
    • Past SLA Cases: Monitors open cases that have exceeded the Service Level Agreement (SLA) (ERCases.PastSLA).
    • Geographical Insights: Provides a visual representation of open ER cases by location.

    This dashboard serves as a crucial resource for HR leaders to manage employee relations effectively, ensuring timely interventions and informed decision-making.

    The Employee Relations Executive Overview dashboard provides you with high level data on Employee Relations cases and detailed information on the types of ER cases, locations, cases by HR service and department, and trends.

    Employee Relations Executive Overview

    Required ServiceNow AI Platform roles

    sn_hr_er.case_reader

    Use cases

    For examples of how different people in your organization would use this dashboard, see these use cases.
    Table 1. Use cases of Employee Relations Executive Overview dashboard
    User Dashboard use
    Employee Relations employee or HR leadership The dashboard provides:
    • A high-level overview of the current ER case volume, status, and distribution.
    • An understanding of the top ER case types and issues by different employee populations.
    • Identification of hot spots early so they can be resolved quickly.
    • An analysis of trends and changes that can inform process improvements and ER strategy.

    Indicators

    ERCases.CorrectiveActions
    Shows corrective actions taken for closed cases.
    ERCases.AllegationTypes
    Shows data for each allegation type on open ER cases.
    ERCases.Restricted
    The number of restricted ER cases.
    ERCases.NewThisWeek
    The number of ER cases created this week.
    ERCases.Open
    The total number of open ER cases.
    ERCases.PastSLA
    The number or ER cases that have past the Service Level Agreement (SLA).

    Breakdowns

    • ERCases.AllegationTypes
    • ERCases.CorrectiveActionTypes
    • ERCases.HRService
    • ERCases.Priority
    • ERCases.State

    Reports

    Table 2. Reports in Employee Relations Executive Overview dashboard
    Title Type Source table Description
    Open cases Real-time Score Employee Realtions Case [sn_hr_er_case] table The total number of open ER cases.
    Open cases past SLA Latest Score The number of open ER cases that have passed the Service Level Agreement (SLA)
    New cases this week Real-time Score The number of new ER cases for the current week.
    Restricted cases Real-time Score The number of ER cases that are classified as restricted. For more information, see HR Service Delivery Employee Relations case restrictions.
    Open cases by location Map Employee Realtions Case [sn_hr_er_case] table Provides the number of open ER cases by geographical location. This data can help you recognize trends or you can use it for data comparisons.

    The location represents the location of the Opened for users at the time the case was opened.
    Open cases by HR service Scorecard Shows the number of open ER cases by date for each HR service (with link) and a trending graph.
    Open cases by department Column (default) Shows the number of ER cases for each department within your company.
    Allegation types for open cases Column (default) The number of open ER cases for each allegation type.
    Allegation types trend Line Chart Provides the number of ER cases by allegation type by date. It also shows a trend line that indicates if cases are going up, down, or staying neutral.
    Outcomes of allegations for closed cases Line Chart Shows the number and corrective actions associated with a closed ER cases by allegation.