Skills Foundation

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Skills Foundation

    The ServiceNow® Skills Foundation application is an AI-driven platform designed to help organizations build a skills-based workforce. It leverages Artificial Intelligence (AI) to manage skills data effectively for talent management and employee development. Activating the Skills Foundation plugin also activates the Skills Management plugin, which supports manual creation and assignment of skills and skill categories.

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    Skills Foundation complements Talent Development by empowering employees to enhance essential skills aligned with their career goals.

    Key Features

    • Dynamic AI-driven skills ontology: Automatically defines and measures relationships between skills, roles, and employees. It continuously learns, updates, and enriches skill data without manual intervention, allowing organizations to address skill gaps effectively.
    • Skills-based career data: Aligns job roles with relevant skills to support employee growth and advancement within the company.
    • AI models: Use algorithms to link skills to job titles, normalize skill data, identify skill gaps, and provide personalized skill and learning recommendations. AI also helps determine which skills should be mapped to individual employees.
    • Proactive prompts: Increase adoption by sending automated reminders to employees and managers to update or validate skills. These prompts can be delivered via multiple channels such as Microsoft Teams, Outlook, Zoom, and SMS.
    • Employee skills profile: Provides a comprehensive view of employee skills, allowing individuals to track and update their profiles regularly. Employees can import skills from resumes or LinkedIn profiles to maintain an accurate and current skills inventory.

    Key Outcomes

    • Enables organizations to build a dynamic, skills-based talent strategy driven by AI insights.
    • Helps identify and close skill gaps to improve workforce capability and agility.
    • Supports employee career development by aligning skills with job roles and recommending learning opportunities.
    • Facilitates higher engagement through proactive prompts that integrate seamlessly into daily workflows.
    • Provides managers and HR teams with actionable data to make informed talent decisions.

    Getting Started

    ServiceNow customers can explore how Skills Foundation integrates with Talent Development, install and configure the application, and learn to manage skills profiles effectively. Detailed reference materials cover components like fields, tables, and properties for advanced configuration and use.

    The ServiceNow® Skills Foundation application is an AI-driven platform that you can use in your organization to develop a workforce that is based on skills.

    Important:
    Skills Foundation uses Artificial Intelligence (AI) to help your organization leverage skills data for talent management and employee development. Skills Management application enables you to manually create skills and skill categories, and also assign them to users manually. Activating the Skills Foundation plugin (com.sn_skills_int) will also activate the Skills Management plugin (com.snc.skills_management). For information on Skills Management, see Skills Management.

    You can empower your employees by enhancing their essential skills as part of their career aspirations using Talent Development and Skills Foundation.

    Figure 1. Skills Foundation offerings
    Skills Foundation offerings.
    The key components of the Skills Foundation application are dynamic AI-driven skill ontology, AI models, proactive prompts to drive adoption, and a comprehensive skills profile.

    Dynamic AI-driven skills ontology

    A dynamic AI-driven skills ontology can help your organization to define and measure the relationships between the skills, roles, and your employees. The skills ontology provides actionable data that guides learned decisions and effectively addresses skill gaps. Powered by AI, the skills ontology is constantly learning, inferring, collecting, and maintaining information about the skills, which means that your organization doesn't need to update the data manually. You can augment the skills ontology with your organization's internal data to further enrich the ontology.

    Skills-based career data

    Match the career data of your organization with skills to enhance the development of your employees by aligning actual job roles with relevant skills. You can empower your employees to excel in their current roles while fostering opportunities for future growth and advancement within the company.

    AI models

    The AI models embedded in skills ontology enable organizations to establish links between different skills, as well as link the skills to job titles. AI algorithms are used to match, detect, and normalize aggregated skills data collected from various data sources and to create the interconnections within the ontology. These models help organizations to recognize the skill outputs, identify skill gaps, and offer skill and learning recommendations to your employees. Your organization can also leverage AI to send recommendations to determine the skills that must be mapped to individual employees.

    Proactive Prompts to drive adoption

    Drive adoption in your organization by sending prompts proactively to your employees and managers so that they perform the specific tasks in their natural flow of work. For example, prompts can be used to request an employee to update their skills or for a manager to validate the skills of their team. You can use Proactive Prompts in multiple engagement channels like Microsoft Teams, Microsoft Outlook, Zoom, and the short messaging services (SMS). Your employees can easily update their skills.

    Employee skills profile

    Build a complete understanding of your talent with a comprehensive view of the skills that they possess. Your employees can regularly monitor and update their skills profiles to gain the knowledge and capabilities to thrive in dynamic business environments. By leveraging their skills profiles, your employees can easily import their skills from resumes or LinkedIn profiles.

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