---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Legal Counsel Center Classic

# Legal Counsel Center Classic {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Legal Counsel Center Classic enables legal department members to categorize, prioritize, and efficiently address legal issues.  
Important:  
* The legacy Legal Counsel Center was renamed as Legal Counsel Center Classic.
* Legal Counsel Center Classic is being prepared for deprecation. It will be hidden and no longer available for activation for new customers but will continue to work and be supported for existing customers. For enhanced workspace experience, use [Legal Counsel Center](https://servicenow-prod.fluidtopics.net/PuznEciSMVnngsAnqAt2YQ "The Legal Counsel Center is the next experience Workspace that enables the legal department members to work with actionable widgets to quickly categorize, prioritize, and efficiently resolve legal issues."). For details, see the Deprecation Process \[KB0867184\] article in the Now Support knowledge base.
* If you are upgrading Legal Counsel Center Classic to the latest Xanadu release versions, make sure you have first upgraded it to the Washington DC release version of 6.3.8 or 6.4.1.
* If you are using Legal Counsel Center Classic and want to upgrade to the Xanadu family release, ensure you upgrade to the Washington DC release first.
{#legal-counsel-center__ul_t3j_jrj_21c}  
Legal Counsel Center Classic is available if you've installed the following apps:

* Legal Request Management (sn_lg_ops)
* Legal Counsel Center Classic (sn_lg_workspace)
* Legal Counsel Center Components (sn_lg_ws_comps)
{#legal-counsel-center__ul_k2j_zdt_bpb}

Legal Counsel Center Classic is built using the ServiceNow®
Agent Workspace. You can customize Legal Counsel Center Classic as per your departmental needs. For more information, see [Configure Legal Counsel Center Classic](https://servicenow-prod.fluidtopics.net/MIZJHJi0~Ci8W7gDLhWydg "Configure the Legal Counsel Center Classic to enable legal department members to quickly resolve legal requests and legal matters.").

The ServiceNow®
Legal Counsel Center Components application enhances the workspace experience for the Legal Counsel Center Classic by decoupling the components in the Legal Counsel Center Classic to offer better performance.

Review the [Legal Counsel Center Classic](https://store.servicenow.com/sn_appstore_store.do#!/store/application/278ddaf373003300844489b954f6a78b) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

## Key features {#legal-counsel-center__section_ews_ns3_hkb}

Legal Counsel Center Classic includes the following features:

Department and user level metrics
:   Get an overview of new, assigned, unassigned, and high-priority requests. Review and act on
    upcoming milestones and pending approvals.

Multi-tab interface
:   Track and address multiple requests concurrently by navigating between multiple open
    records.

Real-time activity feed
:   View activities related to legal requests and legal matters and notifications in real
    time.

Intuitive search and filter capabilities
:   Search for relevant information across multiple sources such as knowledge bases, open and
    resolved legal requests and legal matters, and catalog items in Counsel Assist.

Compose and send emails
:   Compose and send emails from within the Legal Counsel Center Classic from a legal request, legal matter, or matter task record forms. You can also compose emails and save them as drafts for sending them later.

## Legal Counsel Center Classic users {#legal-counsel-center__section_nqz_rks_hvb}

Users with the sn_lg_matter.matter_fulfiller and sn_lg_ops.request_fulfiller roles can access Legal Counsel Center Classic and is personalized for different roles.

## Accessing Legal Counsel Center Classic {#legal-counsel-center__section_ihg_shs_hvb}

To open Legal Counsel Center Classic, navigate to AllLegal RequestLegal Counsel Center Classic.

## Legal Counsel Center Classic landing page {#legal-counsel-center__section_gjw_whs_hvb}

On the Legal Counsel Center Classic landing page, get a quick overview of the legal requests, legal matters, matter tasks, and upcoming milestones. The various metrics and widget data help you and your team in monitoring your workload, focusing on high-priority items, and easily navigating across your responsibilities.  
Note:  
The widgets and data displayed in the widgets are determined by your role.

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