Legal Counsel Center Classic
Summarize
Summary of Legal Counsel Center Classic
Legal Counsel Center Classic is a tool designed for legal departments to categorize, prioritize, and manage legal issues efficiently. It has been renamed from the legacy Legal Counsel Center and is in preparation for deprecation; while it will be hidden for new customers, existing customers will continue to receive support. For a more enhanced experience, users are encouraged to transition to the Legal Counsel Center.
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Key Features
- Department and User Level Metrics: Gain insights into new, assigned, unassigned, and high-priority legal requests, including upcoming milestones and pending approvals.
- Multi-tab Interface: Efficiently manage multiple requests by navigating between open records simultaneously.
- Real-time Activity Feed: Stay updated with activities related to legal requests and matters through real-time notifications.
- Intuitive Search and Filter Capabilities: Easily find relevant information across various sources, including knowledge bases and legal requests.
- Email Composition: Compose and send emails directly from within the platform, with options to save drafts for later.
Key Outcomes
To upgrade to the Xanadu release, users must first upgrade Legal Counsel Center Classic to the Washington DC release versions (6.3.8 or 6.4.1). The application is accessible to users with specific roles, providing a personalized experience. The landing page offers an overview of legal requests and metrics to assist in workload management and prioritization.
Legal Counsel Center Classic enables legal department members to categorize, prioritize, and efficiently address legal issues.
- The legacy Legal Counsel Center was renamed as Legal Counsel Center Classic.
- Legal Counsel Center Classic is being prepared for deprecation. It will be hidden and no longer available for activation for new customers but will continue to work and be supported for existing customers. For enhanced workspace experience, use Legal Counsel Center. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
- If you are upgrading Legal Counsel Center Classic to the latest Xanadu release versions, make sure you have first upgraded it to the Washington DC release version of 6.3.8 or 6.4.1.
- If you are using Legal Counsel Center Classic and want to upgrade to the Xanadu family release, ensure you upgrade to the Washington DC release first.
- Legal Request Management (sn_lg_ops)
- Legal Counsel Center Classic (sn_lg_workspace)
- Legal Counsel Center Components (sn_lg_ws_comps)
Legal Counsel Center Classic is built using the ServiceNow® Agent Workspace. You can customize Legal Counsel Center Classic as per your departmental needs. For more information, see Configure Legal Counsel Center Classic.
The ServiceNow® Legal Counsel Center Components application enhances the workspace experience for the Legal Counsel Center Classic by decoupling the components in the Legal Counsel Center Classic to offer better performance.
Review the Legal Counsel Center Classic application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
Key features
Legal Counsel Center Classic includes the following features:
- Department and user level metrics
- Get an overview of new, assigned, unassigned, and high-priority requests. Review and act on upcoming milestones and pending approvals.
- Multi-tab interface
- Track and address multiple requests concurrently by navigating between multiple open records.
- Real-time activity feed
- View activities related to legal requests and legal matters and notifications in real time.
- Intuitive search and filter capabilities
- Search for relevant information across multiple sources such as knowledge bases, open and resolved legal requests and legal matters, and catalog items in Counsel Assist.
- Compose and send emails
- Compose and send emails from within the Legal Counsel Center Classic from a legal request, legal matter, or matter task record forms. You can also compose emails and save them as drafts for sending them later.
Legal Counsel Center Classic users
Users with the sn_lg_matter.matter_fulfiller and sn_lg_ops.request_fulfiller roles can access Legal Counsel Center Classic and is personalized for different roles.
Accessing Legal Counsel Center Classic
To open Legal Counsel Center Classic, navigate to .