---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Send notification to potentially exposed contacts in a case

# Send notification to potentially exposed contacts in a case {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a case manager, send an outreach notification to potentially exposed employees to
notify them of a potential exposure from an affected employee.

## Before you begin

Ensure that your administrator has created an outreach notification that you can send
to potentially exposed contacts in the case. To create an outreach notification, the
ServiceNow
Emergency Outreach application must be installed and active. For more
information, see [Emergency Outreach](https://servicenow-prod.fluidtopics.net/Y3mP1WfdImskp5vvKUlhbg "Notify users of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request a user response. You can also configure other preferred communication channels.").

Role required: sn_imt_tracing.case_manager

## Procedure

1. Navigate to AllContact TracingCase ManagementCases Assigned to Me.
2. Open a case to send a notification to potentially exposed contacts.
3. In the Exposed Contacts related list, select the employees to whom you want to send a notification.  
   If required, you can send a notification to a contact more than once.
4. In the Actions on selected rows list, select Send Exposure Notice.
5. In the Send Exposure Notice dialog box, select an outreach notification, and click Send.

## Result

An email notification is sent to the selected contacts. The Notice sent date column for the selected contacts in the Exposed Contacts list updates to the current date.

You can review the notifications by
navigating to Emergency OutreachView Outreaches and open the outreach notification.

## What to do next

[Create a case task for each exposed
contact](https://servicenow-prod.fluidtopics.net/8D7oYFy6ekdCr5RgbMVzJw "As a case manager, create case tasks for potentially exposed employees. Assign these tasks to contact tracers to follow up with them to evaluate their health status.").

*[\>]: and then