---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Train the similarity solution for similar knowledge articles

# Train the similarity solution for similar knowledge articles {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Train the Similar Knowledge articles for UR solution definition to identify and
predict knowledge articles using the short description. When an agent opens a universal
request, similar knowledge articles are displayed in the Related Search section of the
Universal Request record.

## Before you begin

Role required: admin

Ensure that you have installed Predictive Intelligence
(com.glide.platform_ml) and Predictive Intelligence for
(com.snc.universal_request.ml) plugins are activated.  
Note:  
A minimum of ten thousand records are needed to train the classifications.

## Procedure

1. Navigate to AllPredictive IntelligenceSimilaritySolution Definitions.
2. In the Similarity Definitions list, search for and select the Similar Knowledge articles for UR (ml_sn_sn_uni_req_global_similar_knowledge-articles-for-ur) solution.
3. On the form, verify the default field values and customize the solution as required.  
   For more information about the Similarity Definition form fields, see [Create and train a
   similarity solution](https://www.servicenow.com/docs/access?context=create-similarity-solution&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US).
{#train-similarity-for-articles-ur__steps_mt5_mt4_3mb}

*[\>]: and then