---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Scheduling in Workforce Optimization for HR

# Scheduling in Workforce Optimization for HR {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use Scheduling to manage your workforce resources efficiently by planning and managing
schedules, staffing, and shifts across your teams all from one location. You can also integrate
with on-call scheduling and create shifts and schedule for on-call rotations.  
With Scheduling, you can do the following:

* Add meetings, training, time-off requests, or ad hoc work shifts by using the team calendar.
* Filter agents in the team calendar based on their location, region, assignment groups, or any field in the agent's record.
* Create shift and schedule plans for agents.
* Approve or reject agents' time-off and shift-swap requests.
* Track and manage the team's schedule on the team calendar by viewing the planned shifts versus the actual clock-in and clock-out times for the selected day or week.
* Analyze whether your team members are following the schedules. If you see a potential issue, you can easily alert your team so that they can take immediate action.
* Use historical adherence reports to analyze and recommend coaching opportunities for your agents.
{#scheduling-configurable-wfo-hr__ul_i5q_w1m_1qb}

To delve into more information behind your key performance indicators, filters and sidebars,
see [Exploring indicators with KPI
Details](https://www.servicenow.com/docs/access?context=kpi-details-components&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US)