---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure workplace services topic

# Configure workplace services topic {#ariaid-title1}

* Release version: Xanadu
* 
* Updated September 16, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure catalog items for the child topics under the Workplace service topic within the Workplace Service Delivery integration with Microsoft Places application.

## Before you begin

Role required: sn_wsd_case.admin or sn_wsd_case.manager

## Procedure

1. Navigate to AllContent TaxonomyTopics.
2. Search for the Workplace services topic.
3. Select the Workplace service topic that you want to modify to add more catalog items to the Workplace Service Delivery integration with Microsoft Places application.
4. Select the topic or category for which you want to add the new catalog item.
5. On the form, scroll down and click New under the Connected Content tab.
6. On the form, fill in the fields.  
   {#configure-workplace-services__table_gwb_nxz_scc__entry__2}

   | Field | Description |
   |-|-|
   | Content type | Type of the taxonomy content configuration for which you want to add the catalog item. |
   | Topic | The name of the topic. This field is preloaded with the selected topic name. |
   | Catalog item | The catalog item that you want to add to the topic. Ensure to select the item that is related to the topic. |
   [Table 1. Content New Record]

   {#configure-workplace-services__table_gwb_nxz_scc}
7. Click Submit.

## Result

The Workplace service catalog item is added. The catalog item will be applied to the specific topic within the Workplace Service Delivery integration with Microsoft Places application.
**Related concepts**   

* [Configuring a record producer for request edit](https://servicenow-prod.fluidtopics.net/dy2qCqd_6H1IsrDKI7Pi2A "Configure a record producer for editable workplace service requests.")
* [Configuring a record producer for reservation](https://servicenow-prod.fluidtopics.net/i6CX1_jurbjhK3JMVPC1Nw "Configure a record producer to integrate it with Workplace Reservation Management.")  
**Related tasks**   

* [Install Workplace Case Management](https://servicenow-prod.fluidtopics.net/KPZXMhM7GhG1nOSh3xfdVA "Install the Workplace Case Management application from ServiceNow Store applications. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.")
* [Create a Workplace case template](https://servicenow-prod.fluidtopics.net/6DWaeojymeRdJ3a0ClKBag "Create a Workplace case template for use when creating workplace services.")
* [Create a Workplace task template](https://servicenow-prod.fluidtopics.net/QhQ3kY4o577Dht0QIRohXw "A Task template simplifies the process of creating tasks in Workplace Case Management by populating fields automatically.")
* [Configure Approval options](https://servicenow-prod.fluidtopics.net/qdInXcVLT9kjBQ8WJywLUA "Add approvers to approve cases created through Workplace services.")
* [Configure a Record producer](https://servicenow-prod.fluidtopics.net/z6HCnCcxoRMv9nOPtJDdHA "Make a Workplace service available to employees as a self-service option. Configure a record producer to display the service as a catalog item in the Workplace Services catalog.")
* [Create an SLA Definition](https://servicenow-prod.fluidtopics.net/6nyG~b315~c18hmlR3fDKQ "Configure SLAs to ensure that cases are resolved according to the expectations of customers. SLAs set up performance parameters, such as specifying minimum uptime or the amount of time that a task needs in order to reach a certain condition.
")
* [Create a Workplace service](https://servicenow-prod.fluidtopics.net/HpRC3WXqI7rYofl5z3zDJA "Create a workplace service with pre-defined steps of fulfillment. Select the fulfillment type required based on the workplace service. Create workplace services like catering, office supply request, parking, or any service to support employees needs.")
* [Add a workplace service item to a workplace service](https://servicenow-prod.fluidtopics.net/hWjBGuvveB8m8kyhf6DEUQ "Configure a workplace item that an employee can order along with a workplace service request or as part of their reservation. For example, while making a reservation, an employee can order a workplace service item such as catering, an additional chair, whiteboard, marker, and more.")
* [Create a workplace template configuration](https://servicenow-prod.fluidtopics.net/Z161RjoWSmVyeBxP1OOfNQ "Define a template that must be applied to fulfill a workplace case. Set conditions based on common employee responses for requests. The template will be applied to those workplace cases that match the conditions specified.")
* [Create a workplace field mapping](https://servicenow-prod.fluidtopics.net/GeQGRtT5cCuhjJ8fiQ6d4A "Create a field mapping record to copy the field information of a parent case to the child workplace service activities or to workplace item-related tasks. Skip the process of re-entering the same details of a parent case to a child case by using field mapping records.")
* [Configure an escalation rule](https://servicenow-prod.fluidtopics.net/CUwdi6rEEuOLfmsncLLefg "Escalate a workplace case to the relevant assignment group by using an escalation rule.")
* [Add Fulfillment instructions](https://servicenow-prod.fluidtopics.net/zaEsAfyVDLlQOK~qBdQxwQ "Provide instructions to workplace agents on how to fulfill a workplace case. Add instructions for new workplace agents and for complicated workplace cases.")
* [Group similar workplace cases under a parent case](https://servicenow-prod.fluidtopics.net/4QBW8nn~7PHpSdwErWfjPg "Categorize cases that have similar issues and that require the same resolution under a single parent case. Reduce the time spent on resolving multiple workplace cases.")

*[\>]: and then