View informational notifications

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • View the notifications that are sent during specific events in a ticket life cycle. These notifications are sent to the requester associated with the ticket.

    Before you begin

    Role required: user

    About this task

    The following informational notifications are included with ServiceNow for Microsoft Teams application:
    • Incident resolved
    • Incident state update
    • Requested item complete
    • Requested item approved
    • Request item rejected
    • Request item update

    Procedure

    1. Launch Microsoft Teams application.
    2. Click Activity.
    3. View the list of notifications feeds for:
      • Incident
      • HR case
      • Change request
      • Requested item
    4. Click the notification to view the details.
      Non-actionable notification