--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Now Assist for HR Service Delivery (HRSD) integration with Enterprise Service Management Integrations Framework # Now Assist for HR Service Delivery (HRSD) integration with Enterprise Service Management Integrations Framework {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Enable employees to complete actions in third-party Human Capital Management (HCM) systems with Now Assist Virtual Agent topics in Employee Center. Now Assist for HRSD integration with Enterprise Service Management Integrations Framework provides: * Connection to external HCM systems such as Oracle, or Workday with bi-directional data flow. For example, when an employee applies leave through Now Assist in Virtual Agent, the leave gets reflected in the configured HCM system. * Provider-agnostic abstraction layer for easy set-up and maintenance of existing iHub integrations, when the provider ecosystem is likely to change. * Easier way to switch service providers. For example, a company's payroll has been changed from one system to another. Though the underlying system has been modified, the Virtual Agent topic related to Payroll works as is. * Allow different provider application for the same use case based on user country. For example, with the same Virtual Agent topic, an employee of one country sends a leave application to Oracle HCM while an employee of another country sends a leave application to Workday. {#integ-now-assist-hrsd__ul_ikf_1bb_dbc} * Graphical user interface (Integration Provider Mapping) to plugin integration services, single place to discover integration services, and grouping of related integration services. {#integ-now-assist-hrsd__ul_sy2_yf5_cbc} ## Set up {#integ-now-assist-hrsd__section_fpy_bxz_x1c} Verify that the [configuration steps](https://servicenow-prod.fluidtopics.net/JcKxngoIqE1RIPcrkgvhQg "Complete the configuration steps to enable your employees place requests to the Human Capital Management (HCM) system using the Now Assist for HRSD Virtual Agent topics in Employee Center.") are complete to use the Now Assist for HRSD Virtual Agent topics in Employee Center. For more details, see [Now Assist for HRSD Virtual Agent topics](https://servicenow-prod.fluidtopics.net/mf1zlzQEK3RK1ti_NEQktA "Use the Now Assist Virtual Agent topics in Employee Center to place requests to the configured HCM system, for example, view details of your time-off balance."). * **[Now Assist for HRSD Virtual Agent topics](https://servicenow-prod.fluidtopics.net/mf1zlzQEK3RK1ti_NEQktA)** Use the Now Assist Virtual Agent topics in Employee Center to place requests to the configured HCM system, for example, view details of your time-off balance. **Related tasks** * [Summarize a chat conversation by using Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/UF1yhwhJOtekqA6uZ1C3aw "Summarize a Virtual Agent chat history in the Now Assist for HR Service Delivery (HRSD) application. You can also summarize an interaction when the chat ends. The summary includes all points of the handoff, including the Virtual Agent conversation.") * [Summarize a Sidebar discussion by using Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/8brVWHf4TiMzaRbAnPhqnQ "Generate a summary of the Sidebar discussions between agents, requesters, and subject matter experts by using the chat summarization skill in the Now Assist for HR Service Delivery (HRSD) application.") * [Generate a chat reply recommendation by using Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/Z67vs0xuXbj45kxPrUCgDA "Generate a reply based on the context of the chat conversation using Now Assist icon. Chat reply recommendations can help provide agents with quick replies to common questions.") * [Generate a knowledge article from HR Agent Workspace with Now Assist](https://servicenow-prod.fluidtopics.net/JYs1T8MQizuB53XaNLlJZw "Create drafts of knowledge articles that are based on the case descriptions with Now Assist for HR Service Delivery (HRSD). Creating Knowledge content with generative AI enables you to write efficiently as you address user concerns.") * [Generate a knowledge article from multiple cases](https://servicenow-prod.fluidtopics.net/1CL05NIaFP25Y58~vz88Jw "Create drafts of knowledge articles from multiple cases with the Now Assist for HR Service Delivery (HRSD) application. Use generative AI to gather and create the content from multiple cases so that you can reduce the amount of time that you would have spent manually to get the same information.") * [Generate an email reply recommendation by using Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/aaGhiJ~fuQL9ubLnxUUMeA "Generate an email reply that is based on the case and email context by using the Now Assist icon. With email reply recommendations, agents can create quick emails or responses, helping minimize errors and ramp up productivity.") * [Summarize a case by using Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/uknOIHRBK4L28FFFWmKuZg "Quickly understand the case context and respond to a requester’s inquiries by using the Case summarization skill in the Now Assist for HR Service Delivery (HRSD) application.") * [Detect sensitive topics by using sensitivity detection in Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/kXKViJw6DH0Pt4zQvGGiFA "Detect and fix sensitive topics that relate to your employee relation cases by using the sensitivity detection capability in the Now Assist for HR Service Delivery (HRSD) application.") * [View employee summary reports](https://servicenow-prod.fluidtopics.net/v~OtjP7wfL5YyGn3DJn~Xg "View the Employee Summary Virtual Agent topic in Employee Center to access employee contribution summaries, view consolidated profiles, and track employee progress.") * [Summarize actions while transferring an HR case](https://servicenow-prod.fluidtopics.net/wcc7zdRGqp3R1oyut9oWzg "Transfer an HR case to another agent or assignment group by summarizing the actions until hand off. For example, an agent can transfer the case to another agent if the case is incorrectly assigned or needs troubleshooting by another agent or assignment group.") * [Generate the resolution notes for a case by using the Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/uNDCn9gEyjOtQyq3eS_stQ "Automatically update the case resolution notes in the Now Assist for HR Service Delivery (HRSD) application. You can improve the quality of the resolution notes by providing a summary of the steps that were taken to resolve the case.") * [Use Knowledge Graph in Now Assist for HRSD](https://servicenow-prod.fluidtopics.net/wni0ONgJMwBbycAgO~ymDQ "Create a personalized knowledge model as a Knowledge Graph schema.") * [Use the Now Assist panel in Agent Workspace for HR Case Management](https://servicenow-prod.fluidtopics.net/hzvx8tMjMPUW6S3cChhjUA "Generate chat and case summaries and resolution notes by using the Now Assist panel in Agent Workspace for HR Case Management or Core UI.") * [Submit an HR request with Gen AI Virtual Agent](https://servicenow-prod.fluidtopics.net/7mqvnPgoPJCYMWhZSVlrMQ "Place an HR request using the conversational and streamlined experience offered by Gen AI Virtual Agent.")