---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# View universal requests with primary ticket

# View universal requests with primary ticket {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

A universal request can have multiple child requests, such as an IT ticket or an HR
case. An active child request is called the primary ticket. At a given time, a universal
request can have only one primary ticket.

## Before you begin

Role required: admin, itil, or routing agents

To view the universal request with an active primary ticket, do the following.

## Procedure

1. Navigate to AllUniversal RequestWith Primary Ticket.  
   A list of all universal requests that have a primary ticket is displayed
2. Open and view the universal request you want to work on.

*[\>]: and then