--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Creating employee communications with Content Publishing # Creating employee communications with Content Publishing {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Content Publishing offers robust communications creation tools that enable you to create, manage, and publish a variety of content types including portal content, notifications, mobile content, and tasks. * Create various employee communications portal content including news articles, rich content microsites, announcements, banners, links to other content, and calendar events. * Leverage easy-to-use drag-and-drop, visual interfaces for creating, editing and previewing content before it's published. * Create notifications such as a mass email or short message service (SMS) to your employees. * Add urgency to your communications by creating and scheduling to-dos in the form of tasks. * Schedule and target your content to specific audiences with the option of making it available from specific start and end dates. * Deliver announcements and links to content on your employee's mobile devices. {#ec-publish-content__ul_vh2_w1x_vzb} ## Content Publishing components {#ec-publish-content__section_tld_fcg_gcc} {#ec-publish-content__table_mh3_m24_sbc__entry__2} | Component | Description | |-|-| | [Content Library](https://servicenow-prod.fluidtopics.net/jvAZMZew0Brmnz4pt2E9Qw "Content Library is your one-stop location for creating and publishing content for your employees in various content formats and publishing platforms.") | Your one-stop location for creating and publishing content for your employees in various content formats and publishing platforms. | | Content classes | List content items by platform. | | Reusable components | You can configure the following types of records to enable you to create and publish content more efficiently: * [Audiences](https://servicenow-prod.fluidtopics.net/AadwgcpcGgLZ52sKygtWKg "Target portal content and lifecycle event activities to specified audiences with audience records."): A list of users who can see content based on conditions or criteria. * [Block Content](https://servicenow-prod.fluidtopics.net/WSDvgisu27VOUeUSL4iJPA "Create block content as reusable information you can insert into campaigns, notifications, rich-text announcements, or community posts (when community is installed)."): Reusable rich text content. * [Link Content](https://servicenow-prod.fluidtopics.net/H42NHKLmaE_yEykTlhO8Sw "Use link content to create URL or video links. You can use these links on the Employee Center, in a campaign, or in Communities (when Communities is installed)."): URLs or video links to use when creating content. {#ec-publish-content__ul_ohx_ldg_gcc} The following reusable components are pre-configured by the Content Admin: * Content destination: Defines the page and widget for publishing news articles. * Content Categories: Defines categories to organize news articles. * [Reusable Articles](https://servicenow-prod.fluidtopics.net/~ftjYTwwUQoz6EMVgEuJBA "Create a news article template to enable content authors to reuse the article layout to rapidly assemble news articles."): Lists news article templates. Note: This feature is only accessible to users with the sn_cd.content_template_owner role. {#ec-publish-content__ul_g3j_f2g_gcc} | | [Schedule content](https://servicenow-prod.fluidtopics.net/5ZBLC0MidRKExp3NQ2XNmw "Use Content Publishing to create, schedule, and deliver your portal content to your employees.") | Each piece of content is associated with schedule content record, which contains the information necessary for delivering the content to employees, such as where on your portal it should reside, the audience your information is directed to, who should approve (if applicable), and start and end dates. | [Table 1. Content Publishing components] {#ec-publish-content__table_mh3_m24_sbc} ## Overview of the Content Library workflow {#ec-publish-content__section_mq4_tzf_gcc} Content Publishing allows you to create information from different areas: * Content Library * Create content, links, tasks, notifications, mobile, surveys, and social media messages to customize and enhance what you make available to your employees. * Preview the information as you create it, assign an audience, and schedule and publish it from the same page. {#ec-publish-content__ul_ch5_1qh_mrb} * Content Categories: Use the lists and forms UI to create surveys, portal content, notifications, mobile, social media, and tasks. * Reusable Components: Customers can also use the lists and forms UI to create standard information that can be created once and used in different area like links, block content, SMS configuration, and audiences. * Schedule: After creating the information for your employees, you can determine how it will be communicated, where on your portal it should reside, the audience your information is directed to, who should approve (if applicable), and start and end dates and times the information should be available. * Organization Chart: * Advanced: * Existing customers can create content types to associate the category and widget you want your content to reside. * View a list of tasks assigned to your employees. * Set additional settings such as approvals, content ownership, and more. {#ec-publish-content__ul_qlp_h5h_mrb} * Demo Portal: Use the Demo Portal to quickly view how the information you created looks before you schedule and publish it. Note: For some content, you can use the Content Library to view your information as you create and schedule it for publication when it looks the way you want it. {#ec-publish-content__ul_fcd_lch_mrb} * **[Content Library](https://servicenow-prod.fluidtopics.net/jvAZMZew0Brmnz4pt2E9Qw)** Content Library is your one-stop location for creating and publishing content for your employees in various content formats and publishing platforms. **Related concepts** * [Action framework](https://servicenow-prod.fluidtopics.net/bPKHwZePx1nNzR0~U1kaPQ "Manage the Employee Center action framework according to your organizational need.") * [Creating campaigns with Content Experiences](https://servicenow-prod.fluidtopics.net/UIgual3XKkMkhkD9gPr~EQ "Campaigns offer a powerful content publishing tool that provides organizations with the ability to efficiently deliver targeted information to their employees. As a content manager, you can configure multiple channels to ensure content reaches the intended audience at the optimal time.") * [Managing content requests with Content Governance](https://servicenow-prod.fluidtopics.net/P_2HsfTP3w1YcjEEtNCC6A "Content Governance provides a streamlined way for employees to ask for content to be created, track the progress, preview the content, and approve it before it is published.") * [Content management on topic pages](https://servicenow-prod.fluidtopics.net/dfYaBIV6LNNbtMGWleOnFg "Manage the content available on the topic pages on your Employee Center portal.") * [Integrated service and experience feedback management](https://servicenow-prod.fluidtopics.net/T9z9ibnmp0PDco_lhgq3Tw "Manage the experience and service feedback widgets according to your organizational need.") * [Improve portal performance](https://servicenow-prod.fluidtopics.net/J0u5Tb6JBqSzFmiIpzFtjA "Discover ways to reduce portal loading time and enhance portal display.")