Connect the ServiceNow instance to your Microsoft Teams tenant

Xanadu Employee Service Management

Release: xanadu
ft:locale: en-US
ft:publication_title: Xanadu Employee Service Management
ft:clusterId: emplsm
bundleId: emplsm
workflow: Employee

Connect the ServiceNow instance to your Microsoft Teams tenant

Release version: Xanadu

Updated August 1, 2024

1 minute to read

Connect your ServiceNow instance to your Microsoft Teams tenant to enable the users to create their requests from within Microsoft Teams.

Before you begin

Role required: External admin (external_app_install_admin)

Procedure

Navigate to All > ServiceNow for Microsoft 365 > Install Azure apps.
Click Connect to install Microsoft Teams in your instance.
Select the Consent on behalf of your organization option to provide the consent for all your users, and click Accept button to provide the admin consent.

SSO and Activity Notification is one of the apps to verify the users and connect the Microsoft tenant to the ServiceNow instance. Provide the desired Microsoft tenant details to connect to the ServiceNow instance.

Select the Consent on behalf of your organization option to provide the consent for all your users.

Note:
All the users must also accept the permissions, not accepting the permissions result in not being able to use the ServiceNow integrations with Microsoft Teams.