---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Request-based chat - Chat from Workspace

# Request-based chat - Start and import chat from Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Initiate a conversation with the requester to resolve the ticket.
* **[Request-based chat - Start and import chat from field decorator](https://servicenow-prod.fluidtopics.net/fpzD1VGTMx3FS8UyJX7d_g)**   
  Interact with a requester in Microsoft Teams for an issue related to an incident, request item, change request, and a catalog task ticket to quickly resolve the ticket.
* **[Request-based chat - Start and import chat from Start Microsoft Teams chat action](https://servicenow-prod.fluidtopics.net/EGDspuRUZbE8_YoxrAgW5w)**   
  Interact with a requester in Microsoft Teams from the workspace to quickly resolve the ticket.
* **[Import messages from Agent Workspace](https://servicenow-prod.fluidtopics.net/dkmoeFnrhxNWPSEGlbueNQ)**   
  You can import the conversation with a user from the agent workspace and append them in the Comments to store all the important messages in the ServiceNow.