---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a satisfaction score action

# Create a satisfaction score action {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

A satisfaction score action triggers a widget to appear to the employee, containing
either a URL or request to schedule a meeting, when the specific condition is
met.

## Before you begin

Role required: admin

Install and configure Listening Posts: [Integrating Listening Posts with Journey designer](https://servicenow-prod.fluidtopics.net/MVPndiaQInuWTW8r9X83_Q "Use Listening Posts with Journey designer to embed pulse surveys to get insight into employees' experiences and share those insights with managers.")

## Procedure

1. Navigate to AllJourney designerManage Journey Configurations.
2. Select the journey configuration or create a new one.
3. Navigate to the Satisfaction Score Actions tab at the bottom of the page and select New.
4. On the form, fill in the fields:  
   {#jny-create-satisfaction-score-action__table_uc1_z3s_stb__entry__2}

   | Field | Description |
   |-|-|
   | Condition | Set the condition that will trigger the action. |
   | Score | Select the score to trigger the action, where 1 is the lowest and 5 is the highest possible score. |
   | Active | Option that you can select to enable the action. |
   | Order | Sets a ranking for the action. In the event that more than one action fulfills a condition, the action that is ranked first appears in the widget. |
   | Action | Select what is to appear in the widget. |
   | URL | If you selected the Open URL action, provide the URL to redirect the employee, such as a knowledge article. |
   | URL label | If you selected the Open URL action, provide the hyper text for the link. |
   [Table 1. Satisfaction score actions form]

   {#jny-create-satisfaction-score-action__table_uc1_z3s_stb}
5. Click Submit.

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