---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Configuring Collaboration services for Zoom {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up your  ServiceNow instance to integrate  with the Zoom application.

To connect your  ServiceNow instance to your  Zoom application and to authorize, you must have the Zoom admin role along with the ServiceNow admin role.
* **[Set up Zoom spoke](https://servicenow-prod.fluidtopics.net/c6Cyf1duYHWYIhVi5jdaSg)**   
  Integrate your Zoom account with your  ServiceNow® instance. Create a custom OAuth application in Zoom and authenticate requests from  ServiceNow.
* **[Enable Zoom chat integration](https://servicenow-prod.fluidtopics.net/2wBVR~u4fWODSP1IpBAifA)**   
  Enable the Zoom Team Chat feature on your ServiceNow® instance by setting the related system properties.
* **[Install fix-script for Collaboration services for Zoom](https://servicenow-prod.fluidtopics.net/h6UAGlTCBlWXdTMWSYZISA)**   
  Install the fix_script_start_chat_field_decorator_IT in the ServiceNow instance to display Start Zoom Chat field decorator/icon in the ticket to initiate a chat with the requester.