---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using Universal Task

# Using Universal Task {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Agents can use the Universal Task application to create tasks for
employees and to manage the request resolution. Employees can view and complete tasks assigned to
them using the Employee Service Center or the Now® Mobile app.
* **[Create a universal task](https://servicenow-prod.fluidtopics.net/SgjP5QjP8xk6LvALRJI_Eg)**   
  Create a universal task for a request and assign it to the employee or create multiple tasks for a request by using Universal Task.
* **[View and update Universal Task using Now Mobile](https://servicenow-prod.fluidtopics.net/Ax0CTbOVIR84ZIjpJqiG1A)**   
  View and update the universal tasks that are assigned to you by using the Now Mobile app.
* **[Create an employee form](https://servicenow-prod.fluidtopics.net/6cvtgWLdihkDBpzJwQxx8w)**   
  Create or modify an employee form to collect employee input. Employee forms are questionnaires that are built using the survey designer to collect or update information from employees.
* **[Universal Task templates](https://servicenow-prod.fluidtopics.net/6AoD3QnPDD3UYjjmBQMvbA)**   
  Task templates help agents to create Universal Task records by auto-populating fields in a template.
* **[Add the Universal Task list category in Service Operations Workspace Core](https://servicenow-prod.fluidtopics.net/crC5P5BLO5DtUQ6ctT3RZw)**   
  Add the Universal Task list category to the new Service Operations Workspace Core so that agents can access and navigate through various modules directly from the new workspace.
* **[Universal Task for external users](https://servicenow-prod.fluidtopics.net/OKsPqJ8b6oChOqM1Nivo2A)**   
  Enable external users to have access to the tasks assigned through Universal Task.