Content Library Overview dashboard

  • Release version: Xanadu
  • Updated October 10, 2025
  • 2 minutes to read
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    Summary of Content Library Overview dashboard

    The Content Library Overview dashboard in ServiceNow provides visual analytics for content performance published to the portal or Now mobile app through schedules or publish plans. It tracks user interactions and content metrics to help you monitor engagement and effectiveness. Note that this dashboard excludes content delivered via campaigns, which are covered by separate Campaign overview and Campaign analytics dashboards.

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    Key Features

    • Open Content Tasks: Displays counts of content-related tasks by status, with links to task lists.
    • Recent Content Task Closures: Shows tasks closed over time, enabling trend analysis.
    • Event Activity Over Time: Measures total user interactions with content across periods.
    • Events Over Time by Content: Tracks interactions per individual content piece with detailed hover metrics.
    • Events Over Time by Action: Breaks down interactions by type of user action.
    • Top Content: Highlights the most accessed content, with clickable bars for deeper insights.
    • Action Activity: Pie chart illustrating proportions of interaction types and impressions.
    • Top Notifications: Identifies the most clicked notifications during a selected timeframe.

    Interaction Tracking

    The dashboard tracks various user interactions, such as downloads, clicks, to-do completions, and video plays. Each view of content counts as an impression. Interaction types include banner clicks, calendar downloads, email clicks, news article interactions, rich content clicks, to-do completions, video plays, and more. Notably, the Rich Content Clickthrough feature records clicks within rich content areas but does not differentiate between clicks on links versus images.

    Practical Use for ServiceNow Customers

    By leveraging this dashboard, customers can gain actionable insights into how employees engage with published content, identify the most popular materials, and monitor task completion related to content management. This enables data-driven decisions to optimize content delivery and improve overall employee engagement with portal resources.

    Content analytics displays data visualizations of performance metrics for content published to the portal or Now mobile app in the Content Library Overview dashboard.

    Dashboard overview

    The Content Library Overview dashboard displays metrics for content published via a schedule or publish plan. This dashboard does not display content delivered via a campaign. For campaign content data visualizations, see Campaign overview and Campaign analytics dashboards.

    Table 1. Content Library visualizations
    Visualization Description
    Open Content Tasks Number of tasks by status (such as open or closed complete). Each bar in the chart links to a list of the tasks with that status.
    Recent Content Task Closures Vertical bar chart that shows the number of tasks that were closed by time period. Each bar in the chart links to a list of tasks closed within that time frame
    Event Activity Over Time Total number of user interactions with content.
    Events Over Time by Content Number of user interactions with content, where each line represents a piece of content. Mouse over a line to see metrics specific to a piece of content.
    Events Over Time by Action Number of user interactions with content, where each line represents a type of interaction. Mouse over a line to see metrics specific to a type of interaction.
    Top Content Bar chart showing the most accessed content. Clicking a bar shows metrics for the specific content and action.
    Action Activity Pie chart that shows the proportions of each type of interaction and impressions compared to the total number of actions.
    Top Notifications Bar chart showing the most clicked notifications for the specific time period.

    Interaction tracking

    Dashboards display data visualizations for specific parameters, such as user interactions with content.
    Note:
    • An interaction is an action performed by the user, such as a download, link click, to-do completion, or video play.
    • An impression is an instance of content appearing for a user. Each time a user views the content, it is counted as an interaction.

    Content Analytics tracks the following user interactions (depending on content type). When content is rendered in the portal, the system counts that as an impression. When an employee clicks on content, the system counts that as a clickthrough, download, or played (depending on the content type).

    Note:
    The Rich Content Clickthrough feature counts any click within rich content areas, including links, but does not distinguish between link clicks and other clicks. For example, clicking a link or an image in the rich content area both count as clicks, but the feature does not specify which was clicked.
    • Banner clickthrough
    • Banner impression
    • Calendar download
    • Calendar impression
    • Email clickthrough
    • Event download
    • Event impression
    • Image-based link clickthrough
    • Image-based link impression
    • Link clickthrough
    • News article tab clickthrough
    • News article clickthrough
    • News article impression
    • Rich content tab clickthrough
    • Rich content clickthrough
    • Rich content impression
    • To-do completion
    • To-do impression
    • Video impression
    • Video played