---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR Service Delivery Agent Workspace contextual side panel

# HR Service Delivery
Agent Workspace contextual side panel {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The contextual side panel provides your agents with tools to research and resolve HR
cases.  
For information on setting up Contextual Sidebar, see Set up Agent Assist.

Response Templates
:   Defined in Search Contexts.
:
:   For more information, see Set up Agent Assist information sources.  
    Note:  
    The base system provides table configurations for each HR case table. If you use a different Center for Excellence (COE), you must create a new table configuration record.

Employee Documents
:   Defined in Search Contexts.
:
:   The Search Context for Employee Documents has Filter Configurations for each table and
    match the filter options on the HR Service Delivery
    Agent Workspace.
:

    * You can have one filter condition per HR case table.
    * You can customize conditions with basic conditionals.
    * You can disable filter configurations to prevent showing documents from the table.
    {#agent-ws-hr-agent-assist__ul_ujv_rkq_sjb}
:   For more information, see [Filter configuration for
    contextual search](https://www.servicenow.com/docs/access?context=filter-configuration-for-cxs&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US).