---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure eligible users

# Configure eligible users {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Define the eligible users to show up in the org chart. Admin can create a new eligible user configuration from one of the Users, HR Profile, and Employee Profile tables.

## Before you begin

An active eligible user configuration is a condition that determines who can appear on the org chart. You can have only one active eligible user configuration per domain. Ensure you have only one active configuration.

Role required: sn_hr_sp.esc_admin

## Procedure

1. Navigate to Employee CenterOrganization ChartEligible users.
2. Click New or open an existing record.
3. On the form, fill in the fields.  
   {#config-eligible-users-orgchart__table_app_yj5_phb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the eligible user configuration record. |
   | Order | Enter the order number to determine where the item appears in relation to other items |
   | Application | Application that you want to configure the activity for. |
   | Active | Option to activate the eligible user configuration record for use. Ensure you have only one active configuration for eligible users. |
   | Table | Table that the eligible user configuration record is associated with. You can select from one of the following tables: * Default: Employee Profile * HR Profile: The HR profile table appears only when you install the Human Resources \[com.sn_hr_core\] plugin. * Users {#config-eligible-users-orgchart__ul_jvp_tkj_wtb} Note: To display all users in your organization, you can model your eligible users on Users or HR Profile. |
   | Conditions | Conditions that a user must meet to be an eligible user. For example, you can select users who are Active or employees joining the organization after a certain start date. |
   [Table 1. Eligible User Configuration]

   {#config-eligible-users-orgchart__table_app_yj5_phb}
4. Click Save.

## Result

Based on this configuration, only the eligible users appear in the Org Chart widget.  
Note:  
When you have multiple eligible user configurations, ensure you deactivate the current active definition before activating the other.

## What to do next

A scheduled job populates the direct and other report count periodically. You can run the Populate Manager Reportee Count Using Eligible Users (Domain separated) scheduled job on-demand to update the report count at any time. The counts change based on the eligible users or employee status. For more information on running the job, see [Update the report count based on eligible users](https://servicenow-prod.fluidtopics.net/YqM6xB~ROJugGRsq_ueC8A "Update the direct and other report count by running a script execution job.").

When an employee with direct reports becomes ineligible, the direct reports are tagged to the manager of such ineligible employee.

*[\>]: and then