---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Instance scan findings

# Instance scan findings {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

After the instance scan completes, on the Scan Result form, review the findings in the Scan Findings related list.

## Scan findings {#sacn-finding-messages__section_fzv_ry2_gbc}

The following findings are reported in the scan report:

* Could not find the sn_ex_online_spke.Microsoft_Exchange_Online Connection and credential alias.
* The Connection \& credential alias specified in the Override alias is not a child alias to the sn_ex_online_spke.Microsoft_Exchange_Online Connection and credential alias.
* There are multiple/no connections associated with the ' + selectedAlias.getValue('name') + ' Connection and credential alias.
* There are multiple/no connection attributes associated with ' + selectedAlias.getValue('name') + ' Connection and credential alias.
* Incorrect 'Connection URL' specified in the " + selectedAlias.getValue('name') + " Connection and credential alias."
* OAuth provider associated with the OAuth Entity Scope - ' + scope + ' is not same as the one associated with OAuth Entity Profile of this scope.
* The OAuth Scope - ' + scopesExpected\[i\] + ' must be associated with the grant type ' + grantType + '.
* The Default grant type of the OAuth provider must be same as the Grant type of the OAuth Entity Profile.'
* OAuth Token has expired.
* Please generate an OAuth Token.
* Invalid token URL associated with Application Registry - ' + applicationRegistryGr.getValue('name') + '.
* Invalid authorization URL associated with Application Registry - ' + applicationRegistryGr.getValue('name') + '.
* Invalid redirect URL associated with Application Registry - ' + applicationRegistryGr.getValue('name') + '.
* There is no OAuth Entity Profile associated with the credential - ' + credentialGr.getValue('name') + '.
* There is no credential associated with the connection - ' + connectionGr.getValue('name') + '.
* There is no active credential associated with the connection - ' + connectionGr.getValue('name') + '.
* Invalid Credential record associated with connection - ' + connectionGr.getValue('name') + '.
* If the grant type of the connection (linked with provider) is set as Authorization Code, the provider must have Strict mode enabled with a valid Strict mode email.
* Synchronization is not configured - could not find an active provider.
* There are multiple subscriptions associated with this resource.
* Calendar provider associated with this Rsv Sync Configuration is inactive.
* Could not find an email with this Rsv Sync configuration.
* The Rsv Sync configuration email must be same as the email specified in the 'Email' field of the location record.
* The same email is associated with a different Rsv sync configuration.
* The Subscription has expired.
* The Subscription status is ' + status + '.
* Invalid Subscription.
* Could not find a subscription for this Rsv Sync Configuration.
{#sacn-finding-messages__ul_yss_5y2_gbc}  
To fix a finding, refer to the following:

* [Microsoft Exchange Online - Calendar synchronization](https://servicenow-prod.fluidtopics.net/hoDjPQBOsaT14g89eyvNpQ "Synchronize reservations between Microsoft Outlook and Workplace Reservation Management.")
* [Synchronization - Prerequisites and implementation](https://servicenow-prod.fluidtopics.net/f9RPeVYzO90Eh~OurBqOrg "When you connect to your calendar provider for synchronization, you may incur a few connection or synchronization-related issues.")
{#sacn-finding-messages__ul_bbs_zfc_3bc}
**Related reference**   

* [Components installed with Workplace Calendar Synchronization](https://servicenow-prod.fluidtopics.net/UoINVI6~wH~Xs0jZSYz45w "Several types of components are installed with the Workplace Calendar Synchronization application, including tables and user roles.")
* [Properties installed with Workplace Calendar Synchronization](https://servicenow-prod.fluidtopics.net/OdhwqS3ukMnHcrfCBrmYcA "Customize the properties available with Workplace Calendar Synchronization.")
* [Scheduled jobs installed with Workplace Calendar Synchronization](https://servicenow-prod.fluidtopics.net/qxibKeuyi_Zm7A6hKQ~SjQ "The Workplace Calendar Synchronization includes scheduled jobs to process a few synchronizations seamlessly.")
* [Flows installed with Workplace Calendar Synchronization](https://servicenow-prod.fluidtopics.net/biEkQw6QZ3xcht1V2gwHyQ "Below are the flows that run on different timelines.")