---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Install

# Install Health and Safety Case Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

You can install the Health and Safety Case Management application (sn_hs_cm) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [Health and Safety Case Management](https://store.servicenow.com/sn_appstore_store.do#!/store/application/5dc2c861886d3210a2788bff7b5a4207) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

{#install-hs-case-management__ul_t4v_lrr_ybc}

Role required: admin

## About this task

The following items are installed with Health and Safety Case Management:

* Plugins
* Store applications
* Roles
* Tables
{#install-hs-case-management__ul_v4v_lrr_ybc}

For more information, see [Components installed with Health and Safety Case Management](https://servicenow-prod.fluidtopics.net/PO0gpHloy3MNUrKqAZeI8w "Several types of components are installed with installation of the Health and Safety Case Management application, including tables, user roles, and scheduled jobs. The application also installs related store applications if they aren’t already installed.").  
{#install-hs-case-management__optional_apps_HSCM__entry__2}

| Application | Description |
|-|-|
| Health and Safety Incident Management \[sn_hs_im_incident\] | Installs safety-related employee incidents and observations capability for Health and Safety Case Management. For more information, see [Install Health and Safety Incident Management](https://servicenow-prod.fluidtopics.net/7eWNwr5YxAB~3mMLnil~Hw "You can install the Health and Safety Incident Management application (sn_hs_im_incident) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed."). |
| Human Resources Scoped App: Core \[com.sn_hr_core\] | Installs Case and Knowledge Management for creating HR cases from injury and illness records in Health and Safety Incident Management. * For more information on activating it, see [Activate Case and Knowledge Management](https://servicenow-prod.fluidtopics.net/twNERfPTVPYfv0KjyiLyPw "You can activate Human Resources Scoped App: Core [com.sn_hr_core] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active."). * For information on creating HR cases from injury and illness records, see [Create an HR case from an injury or illness](https://servicenow-prod.fluidtopics.net/KPTX0BFZuyZyHjQ_gtUVkg "Create an HR case for an employee who is on leave because of an injury or illness or needs any other assistance from the HR department."). {#install-hs-case-management__ul_l4z_qh3_1cc} |
[Table 1. Optional applications for additional features in Health and Safety Case Management]

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## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Health and Safety Case Management application (sn_hs_cm) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.  
   In the list next to the Install button, the versions
   that are available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-hs-case-management__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. **Optional:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data comprises the sample records that describe application features for the common use cases. Load the demo data when you first install the application on a development or test instance.
6. Select Install.
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**Previous topic:** [Configuring Health and Safety Case Management](https://servicenow-prod.fluidtopics.net/zYySMVz0SB~zVLA6uf8Bqg "Set up your implementation for Health and Safety Case Management by installing the application and reviewing and configuring the components that are installed with the application.")  
**Next topic:** [Configure HR service for creating an HR case for an injury](https://servicenow-prod.fluidtopics.net/Hz1A8rG15nXZbE2_e9xqJA "Configure the HR service that you want to use for creating HR cases for injuries and illnesses.")

*[\>]: and then