---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use AI agents

# Using AI agents in Now Assist for Health and Safety Incident Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Create actions for safety incidents agentic workflow to create one or more autonomous actions for Health and Safety incidents through the Now Assist panel.
{#ai-agents-now-assist-hs-using__table_glr_gft_w2c__entry__3}

| Agentic workflow name | Description | Available AI agents |
|-|-|-|
| Create actions for safety incidents | The Now Assist panel suggests a list of actions for a safety incident and creates the action in the incident under the Health and Safety actions related items. | * Health and safety incident analysis AI agent * Health and Safety action planner AI agent {#ai-agents-now-assist-hs-using__ul_swr_jyt_w2c} |
[Table 1. Available agentic workflow for Health and Safety Incident Management]

{#ai-agents-now-assist-hs-using__table_glr_gft_w2c}  
Important:  
All agentic workflows and AI agent records are read-only by default.  
To run the AI agents autonomously, duplicate the agentic workflow if needed and then do the following steps:

* Activate the agentic workflow. For more information, see [Activate an agentic workflow template](https://www.servicenow.com/docs/access?context=activate-aia-use-case&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US).
* Activate the trigger to invoke the agentic workflow automatically.
{#ai-agents-now-assist-hs-using__ul_lrc_xft_w2c}