---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using a Response template in an HR case or HR task record

# Using a Response template in an HR case or HR task record {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use response templates as reusable messages that you can copy and paste into the comments or work notes for an HR case or task.

## Before you begin

Role required: sn_hr_core.case_writer

## Procedure

1. Navigate to AllHR Case ManagementAgent Workspace for HR Case Management.
2. Select the Lists icon (![Lists icon]()).
3. Select an HR case or task.

   | Item | Steps |
   | HR case | 1. Select All HR casesAssigned to me. 2. Select the HR case. {#hr-agent-ws-using-response-template__ol_ysh_hjh_1cc} |
   | HR task | 1. Select HR tasksAssigned to me. 2. Select the HR task. {#hr-agent-ws-using-response-template__ol_nh1_ljh_1cc} |
   |-|-|

   {#hr-agent-ws-using-response-template__choicetable_a5l_fjh_1cc}
4. From the contextual side panel, select the Response templates icon (![Response template icon]()).
5. Select the response template.
6. Select the Copy to clipboard button and paste the text the Comments/Worknotes area.
7. Select Post Comments.  
   The reused message is visible under the Comments/Worknotes section to the subject person.
{#hr-agent-ws-using-response-template__steps_mq3_vg4_55b}

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