--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # HR Service Delivery overview # HR Service Delivery overview {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read The ServiceNow® HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services. ## HR Service Delivery applications {#hr-service-delivery-overview__section_usv_1vr_kbb} Depending on the HR Service Delivery package you choose, deploy one or more of the following applications. [Case and Knowledge Management](https://servicenow-prod.fluidtopics.net/LIvhU7ppFzw_ygXbDg9nmg "The Case and Knowledge Management application allows you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, which helps to improve HR efficiency and services over time.") : Standardize the documentation, interaction, and fulfillment of employee inquiries and requests, improving HR efficiency and services over time. [Employee Center with HR Service Delivery](https://servicenow-prod.fluidtopics.net/mv~qyJuWxqxjxg7YbXC6WA "The Employee Center is available to use when you activate the Human Resources Scoped App: Core [com.sn_hr_core] plugin.") : Provide a single, unified portal for employees to get all the information, services, and help that they need. Note: Employee Center is also available as a standalone application. [Lifecyle events for enterprise](https://servicenow-prod.fluidtopics.net/Pg_zdugfJy7xp1FUFYXJcg "The Lifecyle events for enterprise application supports automation of onboarding and other employee lifecycle events.") : Automate onboarding and other employee lifecycle events that span multiple departments, improving employee satisfaction and efficiency across HR and other departments. ## Supporting applications {#hr-service-delivery-overview__section_abs_mnq_gjb} You can also deploy the following supporting applications. * [Document Templates](https://servicenow-prod.fluidtopics.net/8meaO95P3Yf~cm1OAbSx1w "With the ServiceNow Document Templates application, you can create HTML and PDF document templates to generate standard letters or documents. You can automate and simplify the process of filling, signing, and reviewing a document online.") to automate and simplify the process of filling, signing, and reviewing a document online. * [Employee Document Management](https://servicenow-prod.fluidtopics.net/XKlISj9M8ei1XvVZwBZBKA "Manage large numbers of documents more efficiently with the ServiceNow Employee Document Management product. Employee Document Management provides storage space, a filing system, the ability to easily retrieve documents, defining who can view sensitive documents, and when to purge documents.") to secure, retain, access, and purge employee files with ease using paperless document management. A separate subscription is required. * [Employee Experience Pack](https://servicenow-prod.fluidtopics.net/Wmr8HrfNY9GszGQ16Hr7Mw "Employee Experience Packs are prepackaged configurations, content, and workflows that you can use as is or customize for your own HR processes.") to guide you through the HR processes that require configuration. * [Enterprise Service Management Integrations Framework](https://servicenow-prod.fluidtopics.net/iCRNamdX8Z2vOTK9i~N1Ag "The ServiceNow Enterprise Service Management Integrations Framework application contains common components that can be used for integrating your ServiceNow application with third-party systems. It uses the flow designer capability to communicate with external instances and third-party systems.") to provide a consistent way of building integrations for common use cases such as pulling employee profiles and tasks from third-party application to a ServiceNow application, and pushing data from a ServiceNow application into a third-party application. * [HR Predictive Intelligence Workbench](https://servicenow-prod.fluidtopics.net/WQROQrggeZ1LOrvwbT_8ZA "The HR Predictive Intelligence Workbench application provides prebuilt use case templates and guides you through your predictive machine-learning implementation to create intelligent HR processes. Business process architects use prebuilt functionality, including pretrained models, to get started with machine learning use cases.") to guide you through your predictive machine learning implementation to create intelligent HR processes. * [HR Service Delivery Agent Workspace (Classic)](https://servicenow-prod.fluidtopics.net/15YIhTKKcFvhUkv6tIjm9g "As an HR agent, you use the HR Service Delivery Agent Workspace to interact with employees, respond to inquiries, and resolve issues quickly.") to interact with employees, respond to inquiries, and resolve issues quickly as an HR agent. * [HR Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/YVZywjZxfJA~v0r7wzkg4w "HR Success Dashboard indicators provides service and performance insights to the HR leadership team and process owners. You can measure the performance of the HR implementation using the different KPIs.") to help the HR leadership measure the performance of the HR implementations, using different base system or customised KPIs. * [Listening Posts](https://servicenow-prod.fluidtopics.net/MwvaV2CMEkdSORinnEQwtA "The ServiceNow Listening Posts application enables you to create simple pulse surveys to capture employee touch points, gain insights from employee feedback, and improve overall employee experience.") to send pulse surveys for capturing employee feedback. * [Learning Core](https://servicenow-prod.fluidtopics.net/Huq7LnXEoICgkXBH6X1cqw "The ServiceNow Learning Core application enables you to build a learning content repository by integrating with third-party Learning Management Systems, such as Cornerstone OnDemand, Udemy, PluralSight, Sumtotal and Saba learning systems. It allows you to configure learning catalogs that contain course items from both external learning systems and internal learning systems.") to build a integrated learning content repository. * [Manager Hub](https://servicenow-prod.fluidtopics.net/QHUGAkWxxfOwAH0lyLIxsA "The ServiceNow Manager Hub increases managers self-service and proactive engagement with their team by providing insights and recommended actions for what's most urgent and important to drive team success. It enables managers to grow as leaders through curated and personalised resources.") to increase managers self-service and proactive engagement with teams, and help them grow as leaders. * [Machine learning solutions for HR Service Delivery](https://servicenow-prod.fluidtopics.net/XSKoAHrFkP4lUgUGeSC1Ig "Machine learning solutions for HR Service Delivery help in auto determining assignment groups and services for HR cases, auto creating cases from emails, and discovering knowledge articles that help in faster resolution of cases and tasks.") to help in auto determining assignment groups and services for HR cases, auto creating cases from emails, and discovering knowledge articles that help in faster resolution of cases and tasks. * [Performance Analytics for HR Service Delivery](https://servicenow-prod.fluidtopics.net/lKfvVgOAxkA0QPly7Gsh5Q "HR Performance Analytics measures key performance indicators to track HR performance over time.") to reduce HR inefficiencies by reporting and analyzing service delivery performance and quality. A separate subscription is required. * [Virtual Agent for HR Service Delivery](https://servicenow-prod.fluidtopics.net/lPr~qJB5JTf1a3pJYyUwrw#hr-virtual-agent-conversations "HR Service Delivery and Virtual Agent provide an automated chat with an employee requesting HR services. You can program Virtual Agent to understand the intent of an employee to handle repeatable requests.") to enable automated chats for employees requesting HR services. {#hr-service-delivery-overview__ul_t2j_nmj_1cb} ## Mobile applications {#hr-service-delivery-overview__section_vn3_tdw_33b} You can use the following mobile apps with HR Service Delivery. [HR Service Delivery for mobile](https://servicenow-prod.fluidtopics.net/96bTmJMc3GTyP~XJz68n5w "The HR Service Delivery for mobile plugin enables employees to access HR Service Delivery features from their mobile devices."): You can let your employees view HR requests, request help, complete HR tasks, receive targeted mobile content and push notifications, chat with a virtual agent, and more using the Now Mobile app for HR Service Delivery. ## Domain separation and HR Service Delivery {#hr-service-delivery-overview__section_bhb_sqv_ldb} Domain separation separates data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data. For more information, see [Domain Separation and HR Service Delivery](https://servicenow-prod.fluidtopics.net/RXXizRWv406uQQm043~ACQ "The ServiceNow HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services. Domain separation is supported in HR Service Delivery."). ## Quick start tests for HR Service Delivery {#hr-service-delivery-overview__section_n1n_r2t_qmb} Copy and customize quick start tests to validate that your instance works after you make any configuration changes, such as after applying an upgrade or developing an application. For more information, see [Quick start tests for HR Service Delivery](https://servicenow-prod.fluidtopics.net/oaMidvvK6QzGzpQRR9VAAQ "Validate the continued functionality of HR Service Delivery after any configuration change such as an upgrade or after developing an application. Copy and customize these quick start tests to pass when using your instance-specific data."). ## Fields Containing Possibly Sensitive, Personal, or Personally Identifiable Information {#hr-service-delivery-overview__section_ggx_jt3_xsb} Customers are responsible for ensuring their use of HR Service Delivery application is compliant with applicable data protection laws and regulations. Customers using the HR Service Delivery application should assess fields that may contain sensitive, personal, or personally identifiable information, the extent of which is solely determined by customers. Once installed, customers are able to access table definitions within their instance to review fields used by HR Service Delivery application. This can be done by navigating to "System Definition \> Tables" and filtering "Name" "starts with" "sn_hr_". COE security policies are a way to easily restrict access to different COEs via configuration. The underlying COE security policy implementations are [ServiceNow ACLs](https://www.servicenow.com/docs/access?context=access-control-rules&version=xanadu&pubname=xanadu-platform-security&ft:locale=en-US).