Exploring Employee Center
Employee Center portal is a unified portal that connects systems across an enterprise within one destination site to provide a centralized employee portal. It requires minimal configuration and a wide variety of features to extend portal functionality.
Employee Center overview
Employee Center improves employee productivity by reducing the time and effort employees spend looking for services, updates, and information. With the Employee Center portal, access to information and services across all departments are made simple and can be accessed through any device.
Employee Center easily scales from single to multi-department service delivery use case that includes best-in-class home page and specialized widgets redesigned for multi-department tasking. Employee Center portal also provides curated experiences to drive employee driven content discovery, AI search, and unified browse for an enhanced user experience.
Employee Center is one portal that is packaged as two separate store applications:
- Employee Center: Multi-department service delivery that enables employees to report issues, request items or services, find service-related answers, and complete to-dos. This application and its capabilities are available to all customers by default.
- Employee Center Pro: Application that extends the standard Employee Center capabilities including content creation capabilities, multi-stage and multi-channel content delivery, and portal analytics. This application requires additional licensing.
Employee Center for IT Service Management
Use Employee Center to streamline your IT ticket management and other service management tasks. Improve agent experience with higher case deflections enabled by customised, machine learning-driven recommendations and solutions for employees. For more information, see .
Employee Center and Employee Center Pro features comparison
| Functionality | Employee Center | Employee Center Pro |
|---|---|---|
| Service catalog and Knowledge Base articles |  |
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| AI Search | |
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| Chat (live agent, virtual agent) | |
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| Curated Experiences (Unified Taxonomy for Employee Center, Dynamic topic pages) | |
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| Complete tasks and Manage requests | |
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| Content recommendations (via "recommended for you") | |
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| Cross-channel Favorites | |
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| Unified employee profile | |
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| Guided Self-Service in Employee Center | |
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Employee communications
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| Enterprise Search (with SharePoint Online Search Connector) | |
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| Integration-powered capabilities | |
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| Manager Hub | |
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| Org chart and Dotted-line relationships | |
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| Employee Forums | |
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| Employee Center Pro Kiosk | |
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| Integrated experience and service feedback | |
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For more information on Employee Center and Employee Center Pro features, see Employee Center features and interface and Employee Center Pro features and interface.
Employee Center users
| User | Description |
|---|---|
| Content admin (Employee Center Pro only) | Content admins assign content requests. |
| Content author (Employee Center Pro only) | Content authors create and publish content to the employee portal and mobile app, and produce campaigns. |
| Employee | Employees access the Employee Center via the portal or mobile app to perform various tasks including submitting requests, searching for content, and completing tasks. |
For more information on Employee Center roles, see Employee Center users and roles.