--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Explore # Exploring Employee Center {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Employee Center portal is a unified portal that connects systems across an enterprise within one destination site to provide a centralized employee portal. It requires minimal configuration and a wide variety of features to extend portal functionality. ## Employee Center overview {#explore-emp-center__cf-exploring-parent-overview} Employee Center improves employee productivity by reducing the time and effort employees spend looking for services, updates, and information. With the Employee Center portal, access to information and services across all departments are made simple and can be accessed through any device. Employee Center easily scales from single to multi-department service delivery use case that includes best-in-class home page and specialized widgets redesigned for multi-department tasking. Employee Center portal also provides curated experiences to drive employee driven content discovery, AI search, and unified browse for an enhanced user experience. Employee Center is one portal that is packaged as two separate store applications: * Employee Center: Multi-department service delivery that enables employees to report issues, request items or services, find service-related answers, and complete to-dos. This application and its capabilities are available to all customers by default. * Employee Center Pro: Application that extends the standard Employee Center capabilities including content creation capabilities, multi-stage and multi-channel content delivery, and portal analytics. This application requires additional licensing. {#explore-emp-center__ul_kx1_tth_qbc} ## Employee Center for IT Service Management {#explore-emp-center__section_lbb_y5x_gxb} Use Employee Center to streamline your IT ticket management and other service management tasks. Improve agent experience with higher case deflections enabled by customised, machine learning-driven recommendations and solutions for employees. For more information, see . ## Employee Center and Employee Center Pro features comparison {#explore-emp-center__section-ec-comparision} {#explore-emp-center__table-ec-comparision__entry__3} | Functionality | Employee Center | Employee Center Pro | |-|-|-| | Service catalog and Knowledge Base articles | ![Yes]() | ![Yes]() | | AI Search | ![Yes]() | ![Yes]() | | Chat ([live agent](https://servicenow-prod.fluidtopics.net/EiavmSxTys4k~mBCSbVzbQ "As an employee, you can chat directly and in real time with support agents through the Employee Center. When you initiate a chat and select a conversation topic, you are routed to the appropriate chat queue and connected to a support agent."), virtual agent) | ![Yes]() | ![Yes]() | | Curated Experiences ([Unified Taxonomy for Employee Center](https://servicenow-prod.fluidtopics.net/kD~zEm5nDum~lAHNc2e11g "Unified Taxonomy is a collection of hierarchical topics that brings together different content types, such as requests, articles, quick links, learning content, and employee communications."), [Dynamic topic pages](https://servicenow-prod.fluidtopics.net/TQGzt831gqdOFVkjR4CWbg "Dynamic topic pages are topic pages that are dynamically configured using content tagged to a unified taxonomy across all departments.")) | ![Yes]() | ![Yes]() | | [Complete tasks](https://servicenow-prod.fluidtopics.net/ggb9kU6o7yXKFNkhzUYO3Q "Configure the tasks page for employees to view and complete all their tasks on a single page. You can configure the page by applying filters to show user approvals, content tasks, and more.") and [Manage requests](https://servicenow-prod.fluidtopics.net/AkaTc199HZ~4r6Wz3K6bQw "The requests page is where employees can view all their requests on a single page in the Employee Center. You can configure the requests page by applying filters to show a user's service catalog requests, IT incidents, HR cases, and more.") | ![Yes]() | ![Yes]() | | [Content recommendations (via "recommended for you")](https://servicenow-prod.fluidtopics.net/NpUhIauyrzjxB6wArSDuIA "Recommended for you displays catalog items and knowledge articles, enabling you to view information that is most relevant to you.") | ![Yes]() | ![Yes]() | | [Cross-channel Favorites](https://servicenow-prod.fluidtopics.net/i_VK0ImZQFAQX31IL9j2~Q "A cross-channel favorites provides quick access to the content the employees use frequently and offers extensibility for BUs.") | ![Yes]() | ![Yes]() | | [Unified employee profile](https://servicenow-prod.fluidtopics.net/zbmGySE2SQldv5PmVegM9w "A unified employee profile provides the employee information and offers extensibility for BUs.") | ![Yes]() | ![Yes]() | | [Guided Self-Service in Employee Center](https://servicenow-prod.fluidtopics.net/LY1ZfDPEBGQT2RUtyh~lUw "Empower employees with easier self-serve capabilities through guided experiences to improve productivity and efficiency.") | ![Yes]() | ![Yes]() | | Employee communications * [Content Library](https://servicenow-prod.fluidtopics.net/jvAZMZew0Brmnz4pt2E9Qw "Content Library is your one-stop location for creating and publishing content for your employees in various content formats and publishing platforms.") * [Dynamic Topic Microsites](https://servicenow-prod.fluidtopics.net/dfYaBIV6LNNbtMGWleOnFg "Manage the content available on the topic pages on your Employee Center portal.") * [Employee News](https://servicenow-prod.fluidtopics.net/VYmUku1Os7fgC5RxropzBw "The News article content type combines content creation features from the Rich Content Editor with new publishing methods that enable high volume content publishing to the portal and Now Mobile app to keep employees updated on company news and announcements.") * [Content engagement](https://servicenow-prod.fluidtopics.net/t2UdLAwBAVelAtgGTlGwKA "Content engagement enhances news articles by providing users with a way to comment and react to articles and for managers to measure the effectiveness of their content using engagement metrics.") * [Campaigns](https://servicenow-prod.fluidtopics.net/UIgual3XKkMkhkD9gPr~EQ "Campaigns offer a powerful content publishing tool that provides organizations with the ability to efficiently deliver targeted information to their employees. As a content manager, you can configure multiple channels to ensure content reaches the intended audience at the optimal time.") * [Content Analytics](https://servicenow-prod.fluidtopics.net/18sK5E8sjIM4olQCBoeItQ "Monitor and measure the impact of the content you provide through the Employee Center and in campaigns using Content Analytics.") * [Content Governance](https://servicenow-prod.fluidtopics.net/P_2HsfTP3w1YcjEEtNCC6A "Content Governance provides a streamlined way for employees to ask for content to be created, track the progress, preview the content, and approve it before it is published.") (workflow for new content requests) {#explore-emp-center__ul_qw3_12y_dcc} | ![No]() | ![Yes]() | | Enterprise Search (with [SharePoint Online Search Connector](https://servicenow-prod.fluidtopics.net/7xXuC~csNR7hk5KZIEA~zQ "The ServiceNow SharePoint Online Search Connector offers a consumer-grade search configuration to manage your information resources.")) | ![No]() | ![Yes]() | | Integration-powered capabilities * [App Launcher](https://servicenow-prod.fluidtopics.net/~iExz8jtudrv9R9b3Yhhng "App Launcher enables you to provide employees one-click access to all of their web business applications from Employee Center.") * [Approval Hub](https://servicenow-prod.fluidtopics.net/HcV~RbAZxHan7hxAOC3C4g "Enable the approver with the in-context information for informed and prioritized approval decisions.") {#explore-emp-center__ul_rxc_wfy_dcc} | ![No]() | ![Yes]() | | [Manager Hub](https://servicenow-prod.fluidtopics.net/QHUGAkWxxfOwAH0lyLIxsA "The ServiceNow Manager Hub increases managers self-service and proactive engagement with their team by providing insights and recommended actions for what's most urgent and important to drive team success. It enables managers to grow as leaders through curated and personalised resources.") | ![No]() | ![Yes]() | | [Org chart](https://servicenow-prod.fluidtopics.net/hi9BoE0KMO7gDcP5gU~qFA "Using org chart, learn more about other employees and understand team structures at the organization.") and [Dotted-line relationships](https://servicenow-prod.fluidtopics.net/hd8Bf0oEoV6QFSQTMx69bA "Add other manager relationships to set up dotted-line reporting for an employee.") | ![No]() | ![Yes]() | | [Employee Forums](https://servicenow-prod.fluidtopics.net/aYyCM3B7bZtcB2gyyc~TKQ#ecpro-employee-forum "Employee Forums delivers Communities features to the Employee Center Pro portal to help employees connect, engage, and collaborate with other employees. Use Employee Forums to share business information, promote employee engagement, encourage ideas and feedback, and to give your employees a voice.") | ![No]() | ![Yes]() | | [Employee Center Pro Kiosk](https://servicenow-prod.fluidtopics.net/H29dxsHfqwlDuvxZ7~hg8Q "Enable the field workers and shift workers with the in-context information for operational efficiency.") | ![No]() | ![Yes]() | | [Integrated experience and service feedback](https://servicenow-prod.fluidtopics.net/CcQ_54ib8DtjRAdHDVUhYg "Experience and service feedback enables you to gather quick feedback from your users on their user experiences and their service experiences.") | ![No]() | ![Yes]() | [Table 1. Functionality comparison] {#explore-emp-center__table-ec-comparision} For more information on Employee Center and Employee Center Pro features, see [Employee Center features and interface](https://servicenow-prod.fluidtopics.net/~4mPU_HGMvbLj~3nkv6Rww "Learn about the Employee Center user interface.") and [Employee Center Pro features and interface](https://servicenow-prod.fluidtopics.net/tzx9Xyvw3iAeHaE9OQ~Xkw "ServiceNow Employee Center portal is packaged as two separate ServiceNow Store applications: Employee Center and Employee Center Pro."). ## Employee Center users {#explore-emp-center__cf-exploring-parent-users} {#explore-emp-center__table_v5j_fvh_qbc__entry__2} | User | Description | |-|-| | | | | | | | Content admin (Employee Center Pro only) | Content admins assign content requests. | | Content author (Employee Center Pro only) | Content authors create and publish content to the employee portal and mobile app, and produce campaigns. | | Employee | Employees access the Employee Center via the portal or mobile app to perform various tasks including submitting requests, searching for content, and completing tasks. | [Table 2. Users] {#explore-emp-center__table_v5j_fvh_qbc} For more information on Employee Center roles, see [Employee Center users and roles](https://servicenow-prod.fluidtopics.net/9mm6Q9xRIAFnpd5pMZIxKQ "Employee Center plugins include necessary roles for configuring and using the features. Learn more about the roles and the tasks they can perform."). ## What to explore next {#explore-emp-center__cf-exploring-parent-links} To learn more about configuring, managing, and using Employee Center, see: * [Configuring Employee Center](https://servicenow-prod.fluidtopics.net/8v7PoLbZ~ejzhqmFvzm_iA "Set up and configure Employee Center to provide an employee-centric and multi-department service delivery experience.") * [Managing Employee Center](https://servicenow-prod.fluidtopics.net/ZkmGMv3kxW0SQTdDPv8a6Q "Administrators, agents, and managers can use the Employee Center application to facilitate and enable employees to raise requests and search for information on the Employee Center portal.") * [Using Employee Center](https://servicenow-prod.fluidtopics.net/DoXV8saRN6pvmyY5cXQR5g "Use the Employee Center portal to raise requests, work on to-dos, and search for information.") * [Employee Center reference](https://servicenow-prod.fluidtopics.net/GdFHjlGMiSB3DJkkB2IRsg "Reference topics provide additional information about Employee Center components and forms.") {#explore-emp-center__ul_z5j_fvh_qbc}