Journey Accelerator versions and release compatibility

  • Release version: Xanadu
  • Updated August 1, 2024
  • 3 minutes to read
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    Summary of Journey Accelerator Versions and Release Compatibility

    The Journey Accelerator provides a range of features dependent on the version, family release, and application-specific requirements. Compatibility varies across versions, and not all features are available in every family release. Customers are encouraged to visit the ServiceNow Store for the latest information and requirements.

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    Key Features

    • Version 5.0.4: Compatible with the Tokyo release. Requires Journey Designer version 1 as a dependency.
    • Version 4.0.2: Last standalone version, compatible with Utah, Tokyo, and San Diego releases. Requires HR Service Delivery Enterprise package and additional update sets post-installation.
    • Version 3.0.3: Supports Rome, Quebec, and Paris releases with specific system requirements including HR Service Delivery and Content Delivery. Update sets must be loaded after installation.
    • Version 2.0.2: Compatible with Rome, Quebec, and Paris, with similar system requirements and post-installation update sets as prior versions.
    • Version 1.0.2: Also compatible with Quebec and Paris. Requires HR Service Delivery and update sets after installation.

    Key Outcomes

    To successfully utilize the Journey Accelerator, ensure that you meet the specific version requirements and have the necessary spoke installations for features like scheduling Outlook meetings. Each version has its requirements, and proper setup will enable enhanced functionality and integration within your ServiceNow environment.

    Available features depend on the Journey Accelerator version, family release, and application-specific features.

    Not all Journey Accelerator features are available in all supported family releases. Go to the ServiceNow Store to view the latest information and requirements for features and releases.
    Note:
    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Different versions of Journey Accelerator are supported only in certain family releases.

    Journey Accelerator Version 5.0.4

    Supported family releases: Tokyo.
    Note:
    Journey Accelerator Version 5.0.0 cannot be installed as a standalone application. Journey Accelerator version 5 functionality is installed as a dependency with Journey designer version 1. This information is for reference only.
    Other requirements:
    • To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spoke should be installed:
      • Microsoft Exchange Online Spoke v3.2.0 [sn_ex_online_spke]
      • Retry Handler Framework v1.0.1 [sn_retry_handler]
    • To use the Listening Posts [sn_lp] application, you must install Listening Posts v5.0.0 from the ServiceNow Store (and all Listening Posts requirements)
    • To use the Learning Posts [sn_lnp] application, you must install Learning Posts v5.0.0 from the ServiceNow Store (and all Learning Posts requirements)

    Journey Accelerator Version 4.0.2

    Supported family releases:
    Note:
    Journey Accelerator Version 4.0.2 is the last family release that a standalone version of the app can be installed. The latest Journey Accelerator functionality is included with the Journey designer application.
    • Utah
    • Tokyo
    • San Diego
    System requirements:
    • HR Service Delivery Enterprise package
    • Employee Center [sn_ex_sp]
    • Content Publishing [sn_cd]
    • The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store:
      • JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
      • JA_Enforce_security_property.xml
      • JA_Allow_Content_Delivery.xml
    Other requirements:
    • To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spoke should be installed:
      • Microsoft Exchange Online Spoke v3.2.0 [sn_ex_online_spke]
      • Retry Handler Framework v1.0.1 [sn_retry_handler]
    • To use the Listening Posts [sn_lp] application, you must install Listening Posts v4.0.2 from the ServiceNow Store (and all Listening Posts requirements)
    • To use the Learning Posts [sn_lnp] application, you must install Learning Posts v4.0.2 from the ServiceNow Store (and all Learning Posts requirements) as well as the following update set: JA_HR_Learning_Core.xml

    Key features and requirements summary for the latest version of Journey Accelerator in ServiceNow Store

    Journey Accelerator Version 3.0.3

    Supported family releases
    • Rome
    • Quebec
    • Paris
    System Requirements:
    • HR Service Delivery Enterprise package
    • Employee Service Center [com.sn_hr_service_portal]
    • Content Delivery [com.sn_content_delivery]
    • The following update must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store:
      • JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
      • JA_Enforce_security_property.xml
      • JA_Allow_Content_Delivery.xml
    • The following update sets are only applicable if on Rome and will no longer be necessary after San Diego
      • JA_HR_Lifecycle_Events_Rome_touchpoints.xml
      • JA_HR_Core_Rome_touchpoints.xml

    Other Requirements:

    To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spokes should be installed:
    • Microsoft Exchange Online Spoke v2.0.3 [sn_ex_online_spke]
    • Retry Handler Framework

    Key features and requirements summary for Journey Accelerator Version 3.0.3 in ServiceNow Store

    Journey Accelerator Version 2.0.2

    Supported releases:
    • Rome
    • Quebec
    • Paris
    System Requirements:
    • HR Service Delivery Enterprise package
    • Employee Service Center [com.sn_hr_service_portal]
    • Content Delivery [com.sn_content_delivery]
    • The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store:
      • JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
      • JA_Enforce_security_property.xml
      • JA_Allow_Content_Delivery.xml

    Other Requirements:

    To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spokes should be installed:
    • Microsoft AD Spoke [com.sn.ad.spoke]
    • Microsoft Azure AD spoke [com.sn.azure_ad.spoke]
    • Microsoft Exchange Online Spoke v2.0 [sn_ex_online_spke]

    Key features and requirements summary for Journey Accelerator Version 2.0.2 in ServiceNow Store

    Journey Accelerator Version 2.0.1

    Supported releases:
    • Quebec
    • Paris
    System Requirements:
    • HR Service Delivery Enterprise package
    • Employee Service Center [com.sn_hr_service_portal]
    • Content Delivery [com.sn_content_delivery]
    • The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store:
      • JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
      • JA_Enforce_security_property.xml
      • JA_Allow_Content_Delivery.xml

    Other Requirements:

    To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spokes should be installed:
    • Microsoft AD Spoke [com.sn.ad.spoke]
    • Microsoft Azure AD spoke [com.sn.azure_ad.spoke]
    • Microsoft Exchange Online Spoke v2.0 [sn_ex_online_spke]

    Key features and requirements summary for Journey Accelerator Version 2.0.1 ServiceNow Store

    Journey Accelerator Version 1.0.2

    Supported releases:
    • Quebec
    • Paris
    System Requirements:
    • HR Service Delivery Enterprise package
    • Employee Service Center [com.sn_hr_service_portal]
    • The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store:
      • JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
      • JA_Enforce_security_property.xml
      • JA_Allow_Content_Delivery.xml

    Key features and requirements summary for Journey Accelerator Version 1.0.2 in ServiceNow Store