---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Assign roles to UR users

# Assign roles to UR users {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Roles control access to features, capabilities, and data in the Universal Request application.

## Before you begin

Role required: admin

Before you can assign roles to your users, make sure that
users and groups have already been configured. For more information, see [Configure users and groups](https://servicenow-prod.fluidtopics.net/nGmqQyNvDBlrDjXHmRN0mg "A user is an individual who can access your instance and a group is a set of users who share a common purpose. The users associated with a group are listed as group members.").

## About this task

You can assign roles to individual users or groups. Apply roles to groups and the
members of those groups inherit those roles. Universal Request
application provides a list of default roles and groups that can be used by your
organization. For more information, see [Universal Request roles and groups](https://servicenow-prod.fluidtopics.net/_bZjK1ByFBFkIgg7QtCFuw "Users with certain roles and access can use Universal Request.").

## Procedure

* You can assign roles to users and groups using guided setup.  
  For more information, see [Guided setup for Universal Request](https://servicenow-prod.fluidtopics.net/SopXEalRH624Utrmei8iYg "Before you start using the ServiceNow Universal Request application in your organization, you must set up Universal Request. Work with your stakeholders to define requirements for setting up the application effectively to meet the needs of your organization.").
* You can also assign roles to users and groups using the ServiceNow AI Platform user administration feature.  
  * [Assign a role to
    a user](https://www.servicenow.com/docs/access?context=t_AssignARoleToAUser&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US)
  * [Assign a role to
    a group](https://www.servicenow.com/docs/access?context=t_AssignRoleToGroup&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US)
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