---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Install HR Service Delivery

# Install HR Service Delivery integration with Microsoft Teams application {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Install the HR Service Delivery integration with Microsoft Teams application to integrate with ServiceNow instance for the
collaboration between the agents and employees.

## Before you begin

Role required: admin  
Note:  
If you install HR Service Delivery integration with Microsoft Teams app, you don't need to download Conversational Integration with Microsoft Teams separately.

## Procedure

1. Navigate to System ApplicationAll Available ApplicationsAll.
2. In the search field, enter <kbd class="ph userinput">HR Service Delivery for Microsoft 365</kbd>.  
   You can search for the application by its name or ID. If you cannot find an application, visit the ServiceNow app store to view [HR Service Delivery for Microsoft 365](https://store.servicenow.com/sn_appstore_store.do#!/store/application/23364660c3b31010aab55b79c840ddc2). For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).
3. Click Install.  
   Note:  
   All the dependent plug-ins are automatically installed in this process.

## What to do next

You must also install the following update sets from the app store for [HR Service Delivery for Microsoft 365](https://store.servicenow.com/sn_appstore_store.do#!/store/application/23364660c3b31010aab55b79c840ddc2):

* human_resources_integrations_rca_records
* human_resources_service_portal_rca_records
* human_resources_lifecycle_events_rca_records
* human_resources_core_rca_records
* content_automation_rca_records
* document_templates_rca_records.xml
* fix_script_start_chat_field_decorator_HR
{#install-hr-ms-teams-plugin__ul_hzb_5rr_4nb}

All the Restricted Caller Access(RCA) privileges are displayed in
Application Restricted Caller Access Privileges list.

Download and execute the
fix_script_start_chat_field_decorator_HR to display the
field decorator in the ticket to initiate a chat with the requester.
* **[Verify Application Restricted Caller Access (RCA) Privileges](https://servicenow-prod.fluidtopics.net/Khk1i8cOa4hx7k0POxTxuQ)**   
  Verify that there are no duplicate entries in the Restricted Caller Access (RCA) records before uploading an RCA data set to fix the configuration issues.
* **[Import Update set from XML and install fix script](https://servicenow-prod.fluidtopics.net/5kVFML5rQApqLkIrIp2oFA#upload-rca-hr)**   
  Import update set from XML to provide cross-scope access to HR Service Delivery applications and run fix script to display field decorator in the ticket.

*[\>]: and then