---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Integrating Listening Posts with Journey designer

# Integrating Listening Posts with Journey designer {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Use Listening Posts with Journey designer to embed pulse surveys to
get insight into employees' experiences and share those insights with managers.

## Configure a pulse survey widget in the Journeys page {#integrating-li-with-jny__configure-widget}

Add the widget to the
Journeys page to prompt employees for feedback. You can configure the widget in either Journey Accelerator or{#integrating-li-with-jny__p_vh2_nfg_h1c}
Lifecycle Events. The steps for both options are provided below:

## Configure in Lifecycle Events {#integrating-li-with-jny__configure-LE}

Step 1: Create a pulse theme
    : Follow the steps to [Create a pulse theme in Listening Posts](https://servicenow-prod.fluidtopics.net/d0PmEnoUCsaT~nuNQlZMjA "Theme is a group of pulse surveys with a common purpose. For example, onboarding an employee can be a theme, and Day 1, Week 1 can be a pulse survey.")  
    Note:  
    You can create a separate pulse theme for each journey type.

Step 2: Create pulse survey
:   Follow the steps to [Create a pulse survey in Listening Posts](https://servicenow-prod.fluidtopics.net/CpR2Uop_Qc1AcEQrWhAkxw "Create a pulse survey under a theme. Publish the survey to enable users to receive and complete the survey.")

Step 3: Trigger pulse survey from Lifecycle Events

:   Open an existing Lifecycle Event and create an activity record with the Pulse Survey Activity Type. Select the pulse survey that you created in step 2
    and assign the Pulse user field to the person you want to take
    the survey.

    {#integrating-li-with-jny__p_yh2_nfg_h1c}
:   [Configure a lifecycle event activity](https://servicenow-prod.fluidtopics.net/PvcofH40YAo4UFnRDXqXrw#configure-hr-lifecycle-event-activity "Create or modify a lifecycle event activity. Lifecycle Events activities can be approvals, employee tasks, fulfiller activities, notifications, flows, content, or activity containers.")\|[Configure a pulse survey
    event activity](https://servicenow-prod.fluidtopics.net/PvcofH40YAo4UFnRDXqXrw#configure-lifecycle-event-pulse-survey "Configure a lifecycle event activity that is a pulse survey. Pulse surveys capture employee feedback.")

Step 4: Add analytics to the Journey page
:   Customize with the following options:

    * Select Can view satisfaction score from the Journey owner permissions tab. See [Update users' permissions for journeys](https://servicenow-prod.fluidtopics.net/RC~C62PUlvxjQMZKPXC7vA "Users in a journey have permissions that enable different levels of access to a journey. Administrators modify user permissions for different types of journeys.")
    * Configure actions, such as a URL or link to schedule a meeting, to appear with specific score results in the Satisfaction Score Actions tab. See [Create a satisfaction score action](https://servicenow-prod.fluidtopics.net/4YrS091zdYxWurDf~n9ujw "A satisfaction score action triggers a widget to appear to the employee, containing either a URL or request to schedule a meeting, when the specific condition is met.")
    * Share pulse survey results with the manager. See [Create a response sharing rule in Listening Posts](https://servicenow-prod.fluidtopics.net/0jQNt0I_ToGwYE2F60k81w "Create response sharing rules by defining groups with which survey responses are shared.")
    {#integrating-li-with-jny__ul_zh2_nfg_h1c}
{#integrating-li-with-jny__dl_wh2_nfg_h1c}

## Configure in Journey Accelerator {#integrating-li-with-jny__configure-JA}

Step 1: Create a pulse theme
    : Follow the steps to [Create a pulse theme in Listening Posts](https://servicenow-prod.fluidtopics.net/d0PmEnoUCsaT~nuNQlZMjA "Theme is a group of pulse surveys with a common purpose. For example, onboarding an employee can be a theme, and Day 1, Week 1 can be a pulse survey.")  
    Note:  
    You can create a separate pulse theme for each journey type.

Step 2: Create pulse survey
:   Follow the steps to [Create a pulse survey in Listening Posts](https://servicenow-prod.fluidtopics.net/CpR2Uop_Qc1AcEQrWhAkxw "Create a pulse survey under a theme. Publish the survey to enable users to receive and complete the survey.")

Step 3: Add to a plan configuration
:   Add the task template containing the pulse survey to a plan configuration via a stage
    configuration. [Add stage configurations](https://servicenow-prod.fluidtopics.net/kMaHCIJ7HZ0x~I_s_qHEXQ "Stages group tasks or to-do lists for managers, mentors, or employees as part of a plan configuration. You must set the stage order and associate the stage with a plan configuration.")

Step 4: Trigger pulse survey from Journey Accelerator
:   Create a task template with a Task type of `Pulse
    Survey`. In the Related record field, select the pulse
    survey you created in step 2.
:   [Create and manage action plan task templates](https://servicenow-prod.fluidtopics.net/wmPjRCoTK2YNfsPXPnCifQ "Create and manage the task templates that managers, mentors, and employees can use for their Journey designer plans. Use task templates to provide a consistent and streamlined experience for creating Journey designer plans.")

Step 5: Add analytics to the Journey page
:   Customize with the following options:

    * Select Can view satisfaction score from the Journey owner permissions tab. See [Update users' permissions for journeys](https://servicenow-prod.fluidtopics.net/RC~C62PUlvxjQMZKPXC7vA "Users in a journey have permissions that enable different levels of access to a journey. Administrators modify user permissions for different types of journeys.")
    * Configure actions, such as a URL or link to schedule a meeting, to appear with specific score results in the Satisfaction Score Actions tab. See [Create a satisfaction score action](https://servicenow-prod.fluidtopics.net/4YrS091zdYxWurDf~n9ujw "A satisfaction score action triggers a widget to appear to the employee, containing either a URL or request to schedule a meeting, when the specific condition is met.")
    * Share pulse survey results with the manager. See [Create a response sharing rule in Listening Posts](https://servicenow-prod.fluidtopics.net/0jQNt0I_ToGwYE2F60k81w "Create response sharing rules by defining groups with which survey responses are shared.")
    {#integrating-li-with-jny__ul_c32_nfg_h1c}
{#integrating-li-with-jny__dl_a32_nfg_h1c}