---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use Advanced Work Assignment for Legal Service Delivery

# Use Advanced Work Assignment for Legal Service Delivery {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the ServiceNow Advanced Work Assignment for Legal Service Delivery feature to automatically assign legal to agents based on availability, capacity, and skills.

Legal requests can be automatically assigned using assignment rules, Advanced Work Assignment or Predictive Intelligence. For more information, see [Assigning legal request](https://servicenow-prod.fluidtopics.net/GTxaohCCq1sq5iW~nCbSIw "Legal requests can be automatically assigned via an assignment rules or Advanced Work Assignment. You can also use Predictive Intelligence to predict the assignment group.").
* **[Accept incoming legal request](https://servicenow-prod.fluidtopics.net/rxJ0D4phoBPKdf8Erf1rCQ)**   
  As a legal fulfiller, accept or reject to an incoming legal request assignment from the Legal Counsel Center Inbox.