---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use effective number in email subject

# Use effective number in email subject {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Modify the email subject to display the relevant ticket number by using the task
effective number. For example, if your service ticket is associated with a universal
request, then you must mask the service ticket number and show the UR number.

## Before you begin

Role required: admin

## About this task

The task_effective_number is a dynamic field value that displays
the UR number when the service ticket is associated with UR and displays the actual
service ticket number when there is no UR associated.

## Procedure

1. Navigate to AllSystem NotificationNotifications.
2. Open your service specific notification that you want to customize.
3. In the When it will contain tab, in the Subject field use the task_effective_number.  
   For example, in the Incident Opened and Unassigned notification, in the Subject field, enter Incident ${task_effective_number} - open and unassigned.

4. Click Update.
{#ur-service-mask-use-effective-number__steps_vv5_jlx_xmb}

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