---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Receiving a duplicate case warning with HR Service Delivery Agent Workspace

# Receiving a duplicate case warning with HR Service Delivery
Agent Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

HR Service Delivery
Agent Workspace provides a feature that warns you that there might be a similar
case already created.  
If there is a similar case for the subject person, HR service, and if the case was created within three days (configurable from HR Administration/Properties), a warning appears.  
Note:  
For information on the sn_hr_core.duplicate_hr_case_time_out property, see [HR properties](https://servicenow-prod.fluidtopics.net/xIrSiscumTiJ3W7PRiN6dQ "HR properties control the behavior of HR Service Delivery.").

Select Create new case or Cancel.