Add collaborative communication task from MIM workbench

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • You can create a communication plan or add a new communication task to an existing communication plan from the workbench.

    Before you begin

    Role required: major_incident_manager

    Procedure

    1. Navigate to All > Incident > Major Incidents > Open.
    2. Open the relevant major incident.
    3. Click View Workbench.
    4. Click Collaborate tab.
    5. Click Add that appears in Communication Tasks section.
    6. On the form, fill the fields.
      Table 1. Communication task form
      Field Description
      Communication Plan List to select a new communication plan or to select an existing plan and add communication tasks to the plan.
      Task Short description Brief description of what the communication task is all about.
      Channels Select Microsoft Teams group chat.
      Frequency Frequency at which a specific task must be executed. A task can be executed only once or on specific durations.
      Due in (Minutes) Time span when the task must be executed after the task initiates. For recurring tasks, it also indicates the time span after which the task must repeat.

      Add collaboration communication task.

    7. Click Next.
    8. In the Manage Recipients tab, add the users required to be involved in the major incident communication plan.
    9. Click Add.

      The task appears in the Collaborate tab.