--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Generate the resolution notes for a case by using the Now Assist for HR Service Delivery (HRSD) # Generate the resolution notes for a case by using the Now Assist for HR Service Delivery (HRSD) {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Automatically update the case resolution notes in the Now Assist for HR Service Delivery (HRSD) application. You can improve the quality of the resolution notes by providing a summary of the steps that were taken to resolve the case. ## Before you begin Role required: sn_hr_core.case_writer ## Procedure 1. Navigate to Agent Workspace for HRSD. 2. In Workspace, open an HR case that is assigned to you. 3. Write a minimum of 200 words on the case so that generative AI can generate the resolution notes automatically. Note: To review the inputs fields for the Resolution notes skills in the Now Assist Admin console, see [Skill inputs and triggers for Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/iTuA_hsW~DlksY76UiLQ9g "Get a quick overview of the skill inputs and triggers for Now Assist for HR Service Delivery (HRSD). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used."). 4. After you finish working on the case, change the state of the case to Closed Complete. 5. Add the AI-generated resolution notes to the case by selecting Add notes. * When you select Skip notes, the state field remains as Closed Complete. Note: The case isn't saved yet. Also, you can discard your changes by leaving the form. * Select Add notes. Note: You can copy the resolution notes by selecting Copy to clipboard. {#now-assist-hrsd-res-note__ul_ef1_1gs_yyb} {#now-assist-hrsd-res-note__steps_dxb_zbf_vyb} ## Result The AI-generated resolution notes appear. You can edit, copy, skip, or add them to the case. The Add resolution notes window also appears if you close the case by selecting the Closed Complete button. **Related concepts** * [Now Assist for HR Service Delivery (HRSD) integration with Enterprise Service Management Integrations Framework](https://servicenow-prod.fluidtopics.net/rp4zibQnV5JAe_jjwg70Hw "Enable employees to complete actions in third-party Human Capital Management (HCM) systems with Now Assist Virtual Agent topics in Employee Center.") **Related tasks** * [Summarize a chat conversation by using Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/UF1yhwhJOtekqA6uZ1C3aw "Summarize a Virtual Agent chat history in the Now Assist for HR Service Delivery (HRSD) application. You can also summarize an interaction when the chat ends. The summary includes all points of the handoff, including the Virtual Agent conversation.") * [Summarize a Sidebar discussion by using Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/8brVWHf4TiMzaRbAnPhqnQ "Generate a summary of the Sidebar discussions between agents, requesters, and subject matter experts by using the chat summarization skill in the Now Assist for HR Service Delivery (HRSD) application.") * [Generate a chat reply recommendation by using Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/Z67vs0xuXbj45kxPrUCgDA "Generate a reply based on the context of the chat conversation using Now Assist icon. Chat reply recommendations can help provide agents with quick replies to common questions.") * [Generate a knowledge article from HR Agent Workspace with Now Assist](https://servicenow-prod.fluidtopics.net/JYs1T8MQizuB53XaNLlJZw "Create drafts of knowledge articles that are based on the case descriptions with Now Assist for HR Service Delivery (HRSD). Creating Knowledge content with generative AI enables you to write efficiently as you address user concerns.") * [Generate a knowledge article from multiple cases](https://servicenow-prod.fluidtopics.net/1CL05NIaFP25Y58~vz88Jw "Create drafts of knowledge articles from multiple cases with the Now Assist for HR Service Delivery (HRSD) application. Use generative AI to gather and create the content from multiple cases so that you can reduce the amount of time that you would have spent manually to get the same information.") * [Generate an email reply recommendation by using Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/aaGhiJ~fuQL9ubLnxUUMeA "Generate an email reply that is based on the case and email context by using the Now Assist icon. With email reply recommendations, agents can create quick emails or responses, helping minimize errors and ramp up productivity.") * [Summarize a case by using Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/uknOIHRBK4L28FFFWmKuZg "Quickly understand the case context and respond to a requester’s inquiries by using the Case summarization skill in the Now Assist for HR Service Delivery (HRSD) application.") * [Detect sensitive topics by using sensitivity detection in Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/kXKViJw6DH0Pt4zQvGGiFA "Detect and fix sensitive topics that relate to your employee relation cases by using the sensitivity detection capability in the Now Assist for HR Service Delivery (HRSD) application.") * [View employee summary reports](https://servicenow-prod.fluidtopics.net/v~OtjP7wfL5YyGn3DJn~Xg "View the Employee Summary Virtual Agent topic in Employee Center to access employee contribution summaries, view consolidated profiles, and track employee progress.") * [Summarize actions while transferring an HR case](https://servicenow-prod.fluidtopics.net/wcc7zdRGqp3R1oyut9oWzg "Transfer an HR case to another agent or assignment group by summarizing the actions until hand off. For example, an agent can transfer the case to another agent if the case is incorrectly assigned or needs troubleshooting by another agent or assignment group.") * [Use Knowledge Graph in Now Assist for HRSD](https://servicenow-prod.fluidtopics.net/wni0ONgJMwBbycAgO~ymDQ "Create a personalized knowledge model as a Knowledge Graph schema.") * [Use the Now Assist panel in Agent Workspace for HR Case Management](https://servicenow-prod.fluidtopics.net/hzvx8tMjMPUW6S3cChhjUA "Generate chat and case summaries and resolution notes by using the Now Assist panel in Agent Workspace for HR Case Management or Core UI.") * [Submit an HR request with Gen AI Virtual Agent](https://servicenow-prod.fluidtopics.net/7mqvnPgoPJCYMWhZSVlrMQ "Place an HR request using the conversational and streamlined experience offered by Gen AI Virtual Agent.")