---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Summarize a Sidebar discussion by using Now Assist for HR Service Delivery (HRSD)

# Summarize a Sidebar discussion by using Now Assist for HR Service Delivery (HRSD) {#ariaid-title1}

* Release version: Xanadu
* 
* Updated March 3, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Generate a summary of the Sidebar discussions between agents, requesters, and subject matter experts by using the chat summarization skill in the Now Assist for HR Service Delivery (HRSD) application.

## Before you begin

Role required: sn_hr_core.case_writer

## About this task

You can do these actions by using Sidebar discussion summarization:

* Summarize the Sidebar discussion at any point during the discussion using the `/Summarize` quick action.
* Share the Sidebar discussion to the work notes.
* Provide feedback for the summary.
{#sidebar-discussion-nahr__ul_eh5_wfc_1cc}  
Note:  
The Sidebar discussion summarization skill can be found in the HRSD tab under the Employee group in Now Assist Admin. For more information, see [Sidebar discussion summarization](https://www.servicenow.com/docs/access?context=now-assist-sidebar-discussion-summarization&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US).

## Procedure

1. Navigate to WorkspacesAgent Workspace for HRSD and open an HR case that supports Sidebar discussion and summarization.
2. Choose an existing discussion, or start a new discussion.  
   Start a new discussion by doing these actions:
   1. Select Discuss.
   2. In the Start a Sidebar discussion modal, add participants.
   3. Select Start Discussion.
   {#sidebar-discussion-nahr__substeps_nps_sjm_bcc}
3. Generate a summary of the Sidebar discussion during the conversation either by using the Summarize quick action (enter <kbd class="ph userinput">/Summarize</kbd> in the Active sidebar discussion window), or by selecting the quick action icon .
4. After summarizing the Sidebar discussion, you can add it to the case work notes, and provide feedback about it.

   | Option | Procedure |
   | Save the summary information by adding it to the case work notes | 1. Select Share as Work notes. 2. In the Share Case summary as Work notes dialog box, edit the summary. 3. Select Save to Work notes. {#sidebar-discussion-nahr__ol_fh5_fkm_bcc} |
   | Provide feedback for the summary | If you'd like to provide feedback, select either the helpful icon (![Helpful icon.]()) or the not helpful icon ![Not helpful icon.]()). This feedback improves the generative AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated summary and stores it in the generative AI logs (sys_generative_ai_log_list.do). |
   |-|-|

   {#sidebar-discussion-nahr__choicetable_vzl_myv_bcc}
{#sidebar-discussion-nahr__steps_e1h_ggz_n2c}
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