Move project views, actions, and states

  • Release version: Xanadu
  • Updated January 30, 2025
  • 5 minutes to read
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    Summary of Move project views, actions, and states

    As a move manager in ServiceNow, you can efficiently create, track, and manage multiple move requests grouped into a single move project. This enables you to work with a consolidated schedule view, which streamlines managing moves compared to handling individual requests. The move project logically groups requests based on specified criteria, allowing you to view and manage all associated moves collectively.

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    Key Features

    • Schedule View: The default interactive calendar displays move requests as bars on the calendar, showing expected start and due dates according to your local time zone. You can view request details, drag bars to reschedule moves, and switch between weekly and monthly views.
    • List View: An alternative to the calendar, this view lists all move requests with details such as request number, state, relevant dates, and assigned project. It supports selecting and removing multiple requests or assigning requests to yourself.
    • Move Project Details: Includes project name, assigned move manager, and state. You can reassign the project, change its state, track activity history, and add private work notes.
    • Adding Move Requests: You can add multiple move requests to a project anytime while its state is “Work in progress.”
    • Move Dates: Project start and end dates are dynamically calculated based on the earliest expected start date and latest due date among all associated move requests.
    • Attachments: View and manage attachments related to the move project.

    Move Project States

    • Initializing: Set when the project is created and move requests are still being added.
    • Ready: Indicates the project is prepared with all matching move requests.
    • Work in progress: State when actively working on the move project.
    • Closed complete: Set when all assigned move requests are fulfilled (marked Inactive). The project becomes locked except for reassigning and state changes.
    • Closed incomplete: Allows closing the project regardless of request status; project becomes locked except for reassigning and state changes. The move requests remain unaffected.
    • Cancelled: The project can be cancelled anytime, locking edits except for assignment and state updates. Move requests remain unaffected.

    Benefits for ServiceNow Customers

    Using move projects, customers can efficiently coordinate and track multiple move requests in one place with easy scheduling and state management. The schedule view accelerates planning by visualizing move workloads over time, while flexible state transitions support various project lifecycle scenarios. This functionality improves move management efficiency, clarity, and accountability within your organization.

    As a move manager, create, track, and work on move projects to fulfill multiple move requests at a time. The move project enables you to work using a schedule view, which is faster than opening individual move requests.

    A Move project enables you to logically group move requests based on the specified conditions. You can view all the move requests under a single move project.

    Using the Move project's Schedule view, you can:
    • Verify the user who raised the move request.
    • View the current state of that move request.
    • View and edit the expected start and due date by when the request must be fulfilled. The dates are displayed on a calendar.
    • Check the number of move requests to be fulfilled every day.
    • Schedule a move request to another date by simply dragging the bar of the request.
    Figure 1. Move scheduler view of a move project
    Move scheduler view of a move project.

    Move dates

    The following process explains how the start and end dates of a move project are determined:

    1. An employee or a move manager raises a move request. They specify a date in the Requested move date field.
    2. When the move requests are collated in the Move Management workspace, they’re displayed with the Requested move date, Expected start, and Due date.
    3. The planned start and end date of the move project are set based on the minimum Expected start date and the maximum Due date from the move requests that are associated with the project.

    Move project views

    When you select a move project to work, it’s opened in a separate tab. It’s opened in the schedule view by default. You can edit and view the move project details in different views.
    Schedule
    The default view when you open a move project. The schedule view is an interactive calendar view with displayed according to your local time zone. You can also switch to a list view using the list options tab (List options.).
    The view is categorized based on the following:
    • Move requests: The first column displays the move request details such as the name of the requester, move request number, and its current state.
    • Calendar: The main display of the view contains the event details in a calendar view sorted across a set of dates. The minimum planned start date is the first date of the calendar and the maximum planned end date is the end date of the calendar.
      • Each calendar day is displayed with the number of move cases that are expected to be fulfilled.
      • The calendar displays the move request as a bar on the calendar. To schedule the move request on a different day, drag the bar to the required date on the calendar.
      • The calendar displays the dates based on your current local date. It displays the date and time based on your time zone.
      • If a move request doesn’t have any Expected start or Due date specified, then the calendar doesn’t display any bar for the request.
      • You can switch between a weekly view and a monthly view. By default, the calendar is displayed in a weekly view.
      • When you select a move request bar on the calendar, a Case details panel is displayed. You can view case details like the To location, Expected start, Due date, State, and Request for.
    • List: You can change your view from a calendar view to list view using the List options tab ( List options.). View all the move requests under the move project as a list.
      • You can view the details of the request like the request number, state, relevant dates, and the move project.
      • You can remove a single or multiple move requests by selecting them from them list.
      • You can also assign one or more move requests to yourself by using the Edit option.
    Move project details
    The Move project details tab contains details such as the name of the project, the move manager who is assigned to the project and the state of the project.
    • You can change the state of the project that is assigned to you.
    • You can reassign the project to yourself by changing the Assigned to field.
    • You can track the activities such as state changes and user assignment changes performed on the project in the Activity section.
    • You can add work notes in the project using the Compose section. You can enter your names and select Post Work notes (Private).
    Attachments
    You can view any attachments in the Attachments section.

    Add move requests

    At any time, you can add more move requests to a move project while the project is still in the Work in progress state. Select the Add new requests to add move requests. You can add multiple move requests to a project.

    Move project states

    A move project goes through the following state changes:
    Initializing
    When the move project is created while deploying a scenario, the state is set to Initializing. This state is set when a move project is created and the move requests are still being created under it.
    Ready
    When a move project is ready with all the move requests that matched the conditions, the state of the project is set to Ready.
    Work in progress
    When you start working on the project, you can set the state to Work in progress.
    Closed complete
    After you fulfilled all the move requests of the move project, you can change the state to Closed complete. You can set it to Closed complete only if all the move requests that are assigned to the project are set as Inactive.

    A project that is in the Closed complete state can't be edited. You can only edit the Assigned to and the State fields.

    Closed incomplete
    If you want to close a move project for some reasons irrespective of the status if the move requests assigned to it, you can change the state to Closed incomplete. Changing the state of the project doesn’t impact the state of the move requests assigned to the project.

    A project that is in the Closed incomplete state can't be edited. You can only edit the Assigned to and the State fields.

    Cancelled
    You can cancel a move project at any time by changing the state to Cancelled. Changing the state of the project doesn't impact the state of the move requests assigned to the project.

    A project that is in the Cancelled state can't be edited. You can only edit the Assigned to and the State fields.