---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Microsoft Exchange Online calendar provider in strict mode

# Configure Microsoft Exchange Online calendar provider in strict mode {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Configure Microsoft Exchange Online as a calendar provider in strict mode to synchronize reservations.

## Before you begin

Ensure the following:

* As a strict mode user, you must have valid mailbox in the Microsoft Exchange Online. The user is identified by the email address. The same email address must be specified in the strict mode email address where it is necessary.
* [Configure strict mode Connection and Credential alias for Microsoft Exchange Online](https://servicenow-prod.fluidtopics.net/WrTfLyUbtBUL9Q8tCmnnNQ "Establish a strict mode connection and credential alias for Microsoft Exchange Online. Ensure that the values for the connection and credentials alias are set as specified."). If you want to use your own alias, then refer to [Create your own credential and connection alias for strict mode](https://servicenow-prod.fluidtopics.net/__AwuU5DOhWasM7iaJqeCA "Configure your own connection and credential alias if you do not want to use the default alias created during the strict mode application registration. You can configure your calendar to use the alias as an override alias.").
{#configure-msex-strict-mode-calendar-providers__ul_g5m_lnk_2yb}  
Ensure that the application scope is set to Microsoft Exchange Online Spoke. Otherwise, do the following:

1. Select the Application scope icon (![Application scope icon.]()) on the top-right corner of your Employee Center homepage.
2. In the drop- down, select the option consisting Application scope:.
3. In the filter navigator, search and select Microsoft Exchange Online Spoke.
4. Refresh the page.
{#configure-msex-strict-mode-calendar-providers__ol_q1s_nnx_byb}  
Note:  
For calendars to synchronize successfully, you must have an email address that matches that of the provider.

Role required: admin

## Procedure

1. Navigate to AllWorkplace Calendar SynchronizationConfigurationCalendar Providers.
2. Select New.
3. On the form, fill in the fields.  
   {#configure-msex-strict-mode-calendar-providers__table_o1q_frp_5nb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the calendar service. For example, Microsoft Exchange Strict mode |
   | Description | Description of the calendar service. |
   | Active | Option to activate the calendar provider. |
   | Provider Configuration ||
   | Calendar processor | Calendar processor for the synchronization. Select Microsoft Graph. |
   | Override alias? | Option to enable selection of your own connection and credential alias. If the option is not enabled, then the default connection and credential alias is used. |
   | Connection \& credential alias | Select the connection and credential alias that you created on your own for the calendar provider. This option appears only if you have selected the Override alias? option. If an alias is not specified, then the default connection and credential alias is used. |
   | Sync start date time | The start date and time of the synchronization. The sync generates information from this date. Specify the Sync start date time manually from the subscription record of the reservable sync record for which you are syncing the past reservations. Important: The past sync duration must not exceed 1825 days. |
   | Sync end date time | End date and time of the synchronization. The sync generates information until this date. The recommended setting is at least 5 years from the Sync start date time. Important: The past sync duration must not exceed 1825 days. |
   | Sync past reservations | Select the option to synchronize all the past reservations from the specified Sync start date time to the Sync end date time. |
   | Strict mode | Select the option to enable strict mode. If you enable this option, events are not directly created in th employee's calendar, instead, they are sent to a general email address. Employees are invited to the event. They can only make changes using the Workplace Reservation Management application. |
   | Strict mode email | Strict mode email address that is used to create reservations and to receive reservation-related notifications. Employees are considered as invitees in the reservation. |
   [Table 1. Provider form]

   {#configure-msex-strict-mode-calendar-providers__table_o1q_frp_5nb}
4. Select Submit.

## Result

The calendar provider is added.  
Warning:  
Reservations that are created using calendar providers cannot be edited in the Workplace Reservation Management application.
**Previous topic:** [Create your own credential and connection alias for strict mode](https://servicenow-prod.fluidtopics.net/__AwuU5DOhWasM7iaJqeCA "Configure your own connection and credential alias if you do not want to use the default alias created during the strict mode application registration. You can configure your calendar to use the alias as an override alias.")  
**Next topic:** [Create a personal authentication mode connection with Microsoft Exchange Online](https://servicenow-prod.fluidtopics.net/v9OOm_muqj8i~T8qUoAHUA "As an admin, establish a personal authentication mode connection with Microsoft Exchange Online to synchronize reservations. A user-level authentication token is generated that enables you to create, update, or cancel reservations to synchronize events on the outlook calendar.")

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