--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Submit a maintenance request # Submit a maintenance request {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Raise a maintenance request for an equipment for a location using either the Workplace Service Portal or the Employee Center. ## Before you begin Role required: sn_wsd_core.workplace_use{#submit-a-maintenance-request__p_wwf_nfg_h1c} ## Procedure 1. Navigate to the portal from one of the following locations. | Location | Navigation | | Workplace Service Portal | 1. Navigate to AllWorkplace CoreWorkplace service portal. The portal homepage opens. 2. Open the Site safety category. 1. Select Catalog. 2. Select Browse by Categories. 3. In the Workplace Services Catalog, select General. {#submit-a-maintenance-request__ol_jfr_cxv_tzb} Note: If there are multiple catalogs configured on the portal, go to the Catalogs list and select Workplace Services CatalogGeneral. 3. Select Submit a maintenance request. {#submit-a-maintenance-request__ol_sby_wwv_tzb} | | Employee Center | 1. Navigate to AllSelf-ServiceEmployee Center. 2. On the Employee Center landing homepage, select the Workplace ServicesMaintenance. 3. Select Submit a maintenance request {#submit-a-maintenance-request__ol_xp3_k1w_tzb} | |-|-| {#submit-a-maintenance-request__choicetable_presence_dashboard} 2. On the form, fill in the fields. {#submit-a-maintenance-request__table_ogt_gql_w1c__entry__2} | Field | Description | |-|-| | What would you like to report? | Select the type of your maintenance request from the following options: * Equipment issue: Select this option if the maintenance request is related to an asset or a physical item. * Location: Select this option is the maintenance request is related to a location. {#submit-a-maintenance-request__ul_skb_qql_w1c} | | Item | Select the item that you want raise the request for. Note: The option appears only if you selected Equipment issue as the type. | | Find the space on a floor map | Select the location on the floor map. Note: The option appears only if you selected Location as the type. | | Building | Select the building where the location is located. Note: The option appears only if you selected Location as the type. | | Floor | Select the floor where the location is located. Note: The option appears only if you selected Location as the type. | | Space | Select the space that you want to report. Note: The option appears only if you selected Location as the type. | | Describe the issue | Enter a detailed description of the issue. | | Add attachments | Select the option if you want to add any attachments. | [Table 1. Submit a maintenance request form] {#submit-a-maintenance-request__table_ogt_gql_w1c} 3. Select Submit. The maintenance request is submitted. A workplace maintenance case is created and the state is set to Work in Progress. **Related tasks** * [Reconfigure an office space](https://servicenow-prod.fluidtopics.net/No6VWfHP7EJcA8ZYKGvWVA "Provide details on how an office space should be reconfigured.") * [Raise help request for a workplace inquiry](https://servicenow-prod.fluidtopics.net/9GUTDEWN5ccJTI9SK8a6NQ "Submit a general workplace service request for issues that need a human response. Request help for issues that are not covered by current automated workflows.") * [Raise a move request for a space change](https://servicenow-prod.fluidtopics.net/N2z3SwEIlBf29q6W8UTjkw "Create a move request to relocate to another space. Specify why you want to move and when you want to move. You can select a space that is located in your current building or at a different building. You can also select a desk directly on the floor map.") * [Request furniture for a space](https://servicenow-prod.fluidtopics.net/uJ0rBdY2pdK1egC~y4OGVg "Order furniture or equipment for your workplace or for any event.") * [Raise a space assistance request](https://servicenow-prod.fluidtopics.net/O3I~KMsdkUa2i3RhWsnkdg "Submit a workplace service request to get space allocation recommendations using the Workplace Service Portal. The Workplace Service Delivery space assistance provides you with the best space allocation plan options based on the space quantity and the department that you specify. You can select the most suitable allocation or none. Depending on your selection, the Space planner deploys the plan to use.") * [Submit a catering request](https://servicenow-prod.fluidtopics.net/HxwqWqVXXxnYRxFDDxL_xQ "Raise a catering request service using either the Workplace Service Portal or the Employee Center.") * [Submit heating and cooling request](https://servicenow-prod.fluidtopics.net/uOoCpRslqql62Mi9ydJ0Pg "Raise a Heating and cooling request using either the Workplace Service Portal or the Employee Center.") * [Submit a badge request](https://servicenow-prod.fluidtopics.net/67WSIx6cMGcteNGypk~IGg "Raise a badge request at your workplace using either the Workplace Service Portal or the Employee Center.") * [Submit a tech support request](https://servicenow-prod.fluidtopics.net/BhkBdXB1ExWamILXiBrOxg "Raise a tech support request using either the Workplace Service Portal or the Employee Center.") * [Submit a cleaning request](https://servicenow-prod.fluidtopics.net/tgH6JJCsRd3ZDw~070aFBA "Raise a cleaning request using either the Workplace Service Portal or the Employee Center.") * [Submit an equipment request](https://servicenow-prod.fluidtopics.net/eX8KwGV~ZJDwKVMu6kk7Og "Raise an equipment request at your workplace using either the Workplace Service Portal or the Employee Center.") * [Raise an employee parking request](https://servicenow-prod.fluidtopics.net/TKVj8Kv7pX7GKdC~7Zh6Fg "Submit a request for an employee parking space through either the Workplace Service Portal or the Employee Center. You can request short-term or long-term parking spaces, visitor or guest parking spaces, parking spaces for an electric car, or other parking issues.") * [Raise a space arrangement request](https://servicenow-prod.fluidtopics.net/TC4kaZzOd~bZCeYAz6ulMg "Submit a space arrangement request to plan and configure office spaces for meetings, events, or collaborative work. Select the existing reservation and specify the space layout details.") * [Edit a workplace request](https://servicenow-prod.fluidtopics.net/l_UsPZekuLRwqIOsO7BkUA "Edit the details of a workplace request or change workplace service items included in a workplace request.") * [Submit an emergency maintenance request](https://servicenow-prod.fluidtopics.net/uQHiOzzivdZy~FuRez~jzw "Submit an emergency maintenance case request for meeting room maintenance.") * [Submit a change event request for a reservation](https://servicenow-prod.fluidtopics.net/__wV60vAnwv~BykUUD9_xQ "As a workplace employee, request a change to the date, time, and duration of your planned event reservation.") *[\>]: and then