Submit a maintenance request

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Raise a maintenance request for an equipment for a location using either the Workplace Service Portal or the Employee Center.

    Before you begin

    Role required: sn_wsd_core.workplace_use

    Procedure

    1. Navigate to the portal from one of the following locations.
      LocationNavigation
      Workplace Service Portal
      1. Navigate to All > Workplace Core > Workplace service portal.

        The portal homepage opens.

      2. Open the Site safety category.
        1. Select Catalog.
        2. Select Browse by Categories.
        3. In the Workplace Services Catalog, select General.
        Note:
        If there are multiple catalogs configured on the portal, go to the Catalogs list and select Workplace Services Catalog > General.
      3. Select Submit a maintenance request.
      Employee Center
      1. Navigate to All > Self-Service > Employee Center.
      2. On the Employee Center landing homepage, select the Workplace Services > Maintenance.
      3. Select Submit a maintenance request
    2. On the form, fill in the fields.
      Table 1. Submit a maintenance request form
      Field Description
      What would you like to report? Select the type of your maintenance request from the following options:
      • Equipment issue: Select this option if the maintenance request is related to an asset or a physical item.
      • Location: Select this option is the maintenance request is related to a location.
      Item Select the item that you want raise the request for.
      Note:
      The option appears only if you selected Equipment issue as the type.
      Find the space on a floor map Select the location on the floor map.
      Note:
      The option appears only if you selected Location as the type.
      Building Select the building where the location is located.
      Note:
      The option appears only if you selected Location as the type.
      Floor Select the floor where the location is located.
      Note:
      The option appears only if you selected Location as the type.
      Space Select the space that you want to report.
      Note:
      The option appears only if you selected Location as the type.
      Describe the issue Enter a detailed description of the issue.
      Add attachments Select the option if you want to add any attachments.
    3. Select Submit.
      The maintenance request is submitted. A workplace maintenance case is created and the state is set to Work in Progress.