---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using At a Glance for HR Service Delivery Agent Workspace

# Using At a Glance for HR Service Delivery
Agent Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the At a Glance feature from the contextual sidebar to
quickly view HR profile information for the opened for person on an HR case.

You can configure what information you want to appear in At a Glance from the HR profile
form.

## HR profile {#agent-ws-hr-at-a-glance__section_xdw_bmw_nnb}

What appears on your At a Glance panel depends on what you configure on an HR profile. You can open any HR profile and add or remove the fields you want to appear. What you select appears for all HR profiles, but only fields with data appear on the At a Glance panel.  
Note:  
If the subject person on an HR case does not have an HR profile record, the At a Glance icon in the contextual side panel does not appear.

If you change the subject person, the profile information of that
person will also be immediately updated in the At a Glance panel,
enabling you to verify the right person even before saving the change.

For more information, see [HR profile editable field configuration](https://servicenow-prod.fluidtopics.net/KLMismmu9hv4eirgR_huWw "An option in Human Resources Configuration provides a list of HR profile fields that can be enabled for edit. Understand the difference between how the personal and the employment information fields are updated in the HR profile based on this configuration."). For more
information on adding fields to an HR profile, see [Configuring the form layout](https://www.servicenow.com/docs/access?context=configure-form-layout&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US).