---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Legal Request Management

# Legal Request Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Legal Request Management application provides a unified mechanism for employees to get
all the information, services, and help that they need from the legal department and a
streamlined, collaborative process for the legal department to quickly resolve these
requests.
Employees can submit legal requests, monitor their progress, and read legal knowledge base
articles across a web portal, mobile platform, and Virtual Agent.

Legal teams can collaborate in a centralized Legal Counsel Center to
manage legal intake volume, resolve legal requests, and monitor work analytics.  

|-|-|-|
| [Explore ![Explore icon.]() Learn about how employees, paralegal staff, and lawyers use Legal Request Management.](LbTomluSVCu7p~9duwJNoQ "Legal Request Management enables authorized employees in the organization to submit legal requests and to track their progress while users in the legal department with appropriate roles can work to resolve these requests.") | [Set up ![Setup icon.]() Set up practice areas, intake forms, and other configurations.](ZLhihHqWcqiFDfZmJYYrQA "Configure the foundation data to provide legal request services to employees who can use these services to submit requests to the legal department.") | [Request ![Request icon.]() Submit and track legal requests.](SYpUVD_6nDkM5elft0nqxg "Employees can submit a legal request to seek services from the legal department and track its status.") |
| [Manage ![Manage icon.]() Manage legal requests.](iVRaShITHAwpQVP~QJ~puQ "As a member of the legal department, you work on legal requests submitted by employees to resolve their issues or to answer their queries.") | [Analytics and Reporting ![Analytics and Reporting icon.]() Coordinate work and improve processes with preconfigured dashboards.](E0ZKhmr5Fya0z_nYbKTyWw "Analytics and Reporting Solutions contain prepackaged Performance Analytics content for use with other ServiceNow AI Platform products. This Analytics and Reporting Solution enables data-driven decision making through insights and trends derived from legal services and operations data.") | [Reference ![Reference icon.]() Get details about components such as roles, tables, plugins, and store applications that are installed.](X38xRI2F6HEOiXZSEYg0_A "Reference topics provide additional information about the lists and forms that you use in Legal Request Management.") |
[ ]

{#legal-request-management-landing-page__table_iwv_lpv_klb}

## Request apps on the Store {#legal-request-management-landing-page__id_r2y_423_3tb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#legal-request-management-landing-page__inline-send-to-store}

## Troubleshoot and get help {#legal-request-management-landing-page__section_epq_skg_1nb}

* [Ask or answer questions in the Legal Service Delivery community
  forum](https://community.servicenow.com/community)
* [Search the Known Error Portal for known error
  articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#legal-request-management-landing-page__ul_hqp_tkg_1nb}