---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Search similar and closed Universal Requests

# Search similar and closed Universal Requests {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

When creating a Universal Request, search for closed universal requests that are
similar using Predictive Intelligence.

## Before you begin

Role required: admin  
Note:  
This search option is available only if you install the Predictive Intelligence plugin (com.glide.platform_ml) plugin and then enable the Enable related search for similar closed Universal Requests (sn_uni_req.similar_closed_universal_request) property. For more information on this property, see [Universal Request properties](https://servicenow-prod.fluidtopics.net/dGzLKt8AE0CH_MjqDmbjRQ "Administrators can use Universal Request properties to determine and configure the application behavior.").

## Procedure

1. Navigate to AllUniversal Request.
2. Create new or open an existing request that is not closed.
3. Select <kbd class="ph userinput">Similar Closed Universal Request</kbd> under the Related Search Results section.  
   All closed universal requests that are similar are displayed based on the short description, description, and assignment group of the selected universal request.

## What to do next

Review the solutions to copy the closed information or mark the solution as This helped.

*[\>]: and then