---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use Knowledge Graph in Now Assist for HRSD

# Use Knowledge Graph in Now Assist for HRSD {#ariaid-title1}

* Release version: Xanadu
* 
* Updated October 23, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a personalized knowledge model as a Knowledge Graph schema.

## Before you begin

An employee uses Now Assist in Virtual Agent to request an employee visa. The Virtual Agent uses the assigned Knowledge Graph schema to resolve the query and create an Employee Travel Visa Request. Here's an example of how a Knowledge Graph schema assists a Now Assist in Virtual Agent user.Here's an example of how a Knowledge Graph schema assists a Now Assist in Virtual Agent user.

Role required: none

## Procedure

1. Navigate to AllEmployee Center.
2. Select Open chat window.
3. Query the following: <kbd class="ph userinput">Need to raise a travel visa request</kbd>.
4. Select Start below Employee Self Travel Visa Request.
5. The query is processed by Knowledge Graph and generates the following fields:  
   * Employee name
   * Country of birth
   * Country traveling to
   * Travel start date
   * Trip duration
   * Business justification
   {#na-kb-graph__ul_iyl_r5j_ddc}
6. Fill in the required fields.  
   Based on the Knowledge Graph schema selected, the Knowledge Graph searches all edges and nodes to provide available outputs such as Employee name and Country of birth.
7. Edit the provided information before confirmation if needed.  
   When confirmed, the request is processed with minimal effort from the user.

## Result

Knowledge Graph leverages the existing information available in the internal databases and auto-populates it to reduce efforts while making the entire experience seamless.
**Related concepts**   

* [Now Assist for HR Service Delivery (HRSD) integration with Enterprise Service Management Integrations Framework](https://servicenow-prod.fluidtopics.net/rp4zibQnV5JAe_jjwg70Hw "Enable employees to complete actions in third-party Human Capital Management (HCM) systems with Now Assist Virtual Agent topics in Employee Center.")  
**Related tasks**   

* [Summarize a chat conversation by using Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/UF1yhwhJOtekqA6uZ1C3aw "Summarize a Virtual Agent chat history in the Now Assist for HR Service Delivery (HRSD) application. You can also summarize an interaction when the chat ends. The summary includes all points of the handoff, including the Virtual Agent conversation.")
* [Summarize a Sidebar discussion by using Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/8brVWHf4TiMzaRbAnPhqnQ "Generate a summary of the Sidebar discussions between agents, requesters, and subject matter experts by using the chat summarization skill in the Now Assist for HR Service Delivery (HRSD) application.")
* [Generate a chat reply recommendation by using Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/Z67vs0xuXbj45kxPrUCgDA "Generate a reply based on the context of the chat conversation using Now Assist icon. Chat reply recommendations can help provide agents with quick replies to common questions.")
* [Generate a knowledge article from HR Agent Workspace with Now Assist](https://servicenow-prod.fluidtopics.net/JYs1T8MQizuB53XaNLlJZw "Create drafts of knowledge articles that are based on the case descriptions with Now Assist for HR Service Delivery (HRSD). Creating Knowledge content with generative AI enables you to write efficiently as you address user concerns.")
* [Generate a knowledge article from multiple cases](https://servicenow-prod.fluidtopics.net/1CL05NIaFP25Y58~vz88Jw "Create drafts of knowledge articles from multiple cases with the Now Assist for HR Service Delivery (HRSD) application. Use generative AI to gather and create the content from multiple cases so that you can reduce the amount of time that you would have spent manually to get the same information.")
* [Generate an email reply recommendation by using Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/aaGhiJ~fuQL9ubLnxUUMeA "Generate an email reply that is based on the case and email context by using the Now Assist icon. With email reply recommendations, agents can create quick emails or responses, helping minimize errors and ramp up productivity.")
* [Summarize a case by using Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/uknOIHRBK4L28FFFWmKuZg "Quickly understand the case context and respond to a requester’s inquiries by using the Case summarization skill in the Now Assist for HR Service Delivery (HRSD) application.")
* [Detect sensitive topics by using sensitivity detection in Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/kXKViJw6DH0Pt4zQvGGiFA "Detect and fix sensitive topics that relate to your employee relation cases by using the sensitivity detection capability in the Now Assist for HR Service Delivery (HRSD) application.")
* [View employee summary reports](https://servicenow-prod.fluidtopics.net/v~OtjP7wfL5YyGn3DJn~Xg "View the Employee Summary Virtual Agent topic in Employee Center to access employee contribution summaries, view consolidated profiles, and track employee progress.")
* [Summarize actions while transferring an HR case](https://servicenow-prod.fluidtopics.net/wcc7zdRGqp3R1oyut9oWzg "Transfer an HR case to another agent or assignment group by summarizing the actions until hand off. For example, an agent can transfer the case to another agent if the case is incorrectly assigned or needs troubleshooting by another agent or assignment group.")
* [Generate the resolution notes for a case by using the Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/uNDCn9gEyjOtQyq3eS_stQ "Automatically update the case resolution notes in the Now Assist for HR Service Delivery (HRSD) application. You can improve the quality of the resolution notes by providing a summary of the steps that were taken to resolve the case.")
* [Use the Now Assist panel in Agent Workspace for HR Case Management](https://servicenow-prod.fluidtopics.net/hzvx8tMjMPUW6S3cChhjUA "Generate chat and case summaries and resolution notes by using the Now Assist panel in Agent Workspace for HR Case Management or Core UI.")
* [Submit an HR request with Gen AI Virtual Agent](https://servicenow-prod.fluidtopics.net/7mqvnPgoPJCYMWhZSVlrMQ "Place an HR request using the conversational and streamlined experience offered by Gen AI Virtual Agent.")

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