---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee Service Management

# Employee Service Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

Enhance employee experience with seamless digital workflows through ServiceNow®
Employee Service Management.

## Boost employee productivity and engagement {#employee-service-management-overview__section_kys_xfv_rjb}

Employee Service Management facilitates seamless digital workflows, including automated onboarding processes, to empower new hires right from day one. As your employees progress in their journey with your organization, you can
offer efficient HR and IT support, simplifying tasks like requesting time off, relocating to another facility, or upgrading equipment. Communication via channels such as Virtual Agent for HR Service Delivery ensures your
employees receive timely assistance, whether they are working remotely or on-site. With intuitive workflows, Employee Service Management breaks down departmental silos, fostering collaboration and efficiency. In a dynamic workforce, overcoming logistical hurdles with Employee Service Management ensures a frictionless employee experience and maximizes productivity.

|-|-|
| ![Complete process.]() | Streamline employee processes :   Make it easy for employees to navigate complex processes and get the information they need in their preferred channels. |
|   | Create new ways to work :   Reinvent your organization to increase productivity and gain insights into a changing workforce. |
|   | Foster cross-functional collaboration :   Provide a unified employee experience across IT, HR, facilities, legal, and other organizations. |
| ![Magnifying glass.]() | Request legal support and services. :   Automate or streamline routine legal requests and focus on higher value work. |
[ ]

{#employee-service-management-overview__table_uw5_lxw_sjb}

## Intuitively manage career growth and development {#employee-service-management-overview__section_rs4_3tw_tyb}

Empower your employees to take charge of their own professional growth and development. Employees can identify their career goals, pick areas for improvement, and create personalized growth plans using Talent Development applications.

## Streamline employee processes {#employee-service-management-overview__section_tzz_1kr_qjb}

Streamline employee experiences by implementing efficient workflows that simplify intricate processes such as onboarding, handling location changes, and
managing to-do lists. Utilizing tools like Employee Center, ServiceNow for ServiceNow, or the Now® Mobile, ensure that your employees have seamless access to vital information and services, regardless of their location or the time of day.

## Create new ways to work {#employee-service-management-overview__section_z1v_jkr_qjb}

Embrace adaptive work practices to cater to the evolving demands of your employees. Gain invaluable insights into request volumes, request types, and team workloads. By implementing HR Service Delivery, Workplace Service Delivery, and Universal Request, you can ensure the swift and efficient resolution of employee requests and inquiries. Employees can conveniently access these capabilities at any time through the Now Mobile for HR Service Delivery.

## Foster cross-functional collaboration {#employee-service-management-overview__section_v2b_jy1_yjb}

<br />

Utilize Employee Service Management with other features of the ServiceNow AI Platform to optimize your employee experience. By integrating Service Portal, Walk-up Experience, and Service Catalog
with Employee Service Management, you can provide your employees with
streamlined interactions and easily accessible services across departments. When you
supplement other communication channels with Knowledge Management knowledge bases
and articles, and provide answers to your employees quickly with Virtual Agent, your employees can get the help that they need any time.

## Manage a safe and efficient workplace {#employee-service-management-overview__section_jzr_jmr_qjb}

Prioritize the health and safety of your employees with the Safe Workplace suite. Establish trust with your employees through proactive communication. Provide employees with self-service reservations using distanced floor plans. You can also gauge employee readiness to
return to the workplace, monitor personal protective equipment needs, and make informed decisions about workplace reopening.

## Learn {#employee-service-management-overview__section_zzq_5j3_5rb}

* [What is employee experience?](https://www.servicenow.com/products/hr-service-delivery/what-is-employee-experience.html)
* [What is Virtual Agent?](https://www.servicenow.com/products/virtual-agent.html)
* [What is Workplace Space Management?](https://www.servicenow.com/products/space-management.html)
* [What is Legal Knowledge Management?](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-sheet/ds-legal-knowledge-management.pdf)
{#employee-service-management-overview__ul_nz4_vj3_5rb}

## Get started {#employee-service-management-overview__section_pqm_vfr_qjb}

* Work with an implementation specialist to achieve your desired business outcomes. To learn more, visit the [Customer Success Center](https://www.servicenow.com/success.html).
* Explore which other tools can optimize your Employee Service Management experience, like [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US), [Walk-up Experience](https://www.servicenow.com/docs/access?context=walkup-experience-landing-page&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US), [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US), [Service Catalog](https://www.servicenow.com/docs/access?context=service-catalog&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US), and [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) Knowledge Management.
{#employee-service-management-overview__ul_bpm_1ht_vjb}

## Notice regarding use by organizations {#employee-service-management-overview__section_umk_z13_f4b}

All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application's compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.{#employee-service-management-overview__p_s1g_nfg_h1c}

Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.{#employee-service-management-overview__p_t1g_nfg_h1c}

## Notice regarding use by government agencies {#employee-service-management-overview__id_xbb_1b3_f4b}

ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered
free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency's
Ethics Office or its authorized representative that acceptance and usage of the application is permissible.{#employee-service-management-overview__p_l3b_nfg_h1c}

All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their
legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency's
specific requirements.{#employee-service-management-overview__p_m3b_nfg_h1c}

## Products {#employee-service-management-overview__section_vpq_1j1_pjb}

* [Employee Center](https://servicenow-prod.fluidtopics.net/xGLtfD7pLDCvsFRshZjnCQ "ServiceNow Employee Center portal is a standard multi-department, dynamic portal for service delivery, and employee engagement.")
* [Emergency Response Management](https://servicenow-prod.fluidtopics.net/gxrS95Lg5ie8AHOORNRsCQ "ServiceNow Emergency Response Management applications help your organization mobilize its business continuity efforts during natural disasters and pandemics like COVID-19. Streamline and automate activities on multiple fronts to keep everyone informed and connected as you anticipate or experience emergencies.")
* [Talent Development](https://servicenow-prod.fluidtopics.net/h4gtfS6KDwsVj~s_D4AyKA "The ServiceNow Talent Development applications use a suite of products to help employees develop, grow, and deliver on critical business outcomes.")
* [Health and Safety](https://servicenow-prod.fluidtopics.net/N6DLQ18T05vSk~aMubjtaQ "ServiceNow Health and Safety enables businesses to ensure safe and healthy working conditions for their employees.")
* [HR Service Delivery](https://servicenow-prod.fluidtopics.net/~ORz~GLERvFcbMaVNTAqJw "HR Service Delivery is a suite of applications that drive employee productivity from hire to retire by connecting the systems and experiences across HR and the enterprise.")
* [Journey designer](https://servicenow-prod.fluidtopics.net/w8fzdxHb3D_7dU3kkSzDDQ "The ServiceNow Journey designer application enables employees and managers in your organization to initiate and manage journeys to drive employee engagement and productivity.")
* [Contract Management Pro](https://servicenow-prod.fluidtopics.net/_4rO9vUG8bOi~jdtb4uiKw "The ServiceNow Contract Management Pro is a contract management solution that's easy to use and adopt. You can use it to set up contract document templates, clauses, clause variations, and to initiate contract requests. It also supports Now Assist driven contract analysis and metadata extraction, e-signatures, wet signatures, and external storage systems.")
* [Legal Service Delivery](https://servicenow-prod.fluidtopics.net/_3wSUlki5F3IYyYpZEHZ9w "ServiceNow Legal Service Delivery provides a unified experience between the employees requesting legal support and the legal teams serving them.")
* [Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/G6UBechWwh_7P1JnsRK6ig "Use the ServiceNow Now Assist for HR Service Delivery (HRSD) application to summarize the case information, generate resolution notes, and summarize the chat information for an interaction. You can enable your agents to understand the chat and case context so that they can propose quicker resolutions to your requesters.")
* [Now Mobile
  app](https://servicenow-prod.fluidtopics.net/cDc9wa49lEAJ9lUoTja8Zg "Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.")
* [Now Mobile
  app for HR Service Delivery](https://servicenow-prod.fluidtopics.net/96bTmJMc3GTyP~XJz68n5w "The HR Service Delivery for mobile plugin enables employees to access HR Service Delivery features from their mobile devices.")
* [ServiceNow for Microsoft Outlook](https://servicenow-prod.fluidtopics.net/C~pkRgkcJ_xfMxTw6kG~CQ "The ServiceNow integrations with Microsoft Outlook help you create a better, more connected experience for users. Employees get seamless self-service without having to leave the Outlook client, and agents can resolve cases faster.")
* [ServiceNow for Microsoft
  Teams](https://servicenow-prod.fluidtopics.net/hz_HCAjNJAguu40TiJGsFw "The ServiceNow integrations with Microsoft Teams and Microsoft 365 help you to create a better, more connected experience for your users. It drives productivity for the entire enterprise because employees get seamless self-service and agents can resolve their cases faster.")
* [ServiceNow for Zoom](https://servicenow-prod.fluidtopics.net/2sGkgT5i96e57v1vUZGsmw "The ServiceNow integrations with Zoom helps you create a better, more connected experience for users. Employees get seamless self-service without having to leave the Zoom client, and agents can resolve cases faster using Zoom chat, video, and telephony tools.")
* [SharePoint Online Search
  Connector](https://servicenow-prod.fluidtopics.net/7xXuC~csNR7hk5KZIEA~zQ "The ServiceNow SharePoint Online Search Connector offers a consumer-grade search configuration to manage your information resources.")
* [Skills Foundation](https://servicenow-prod.fluidtopics.net/JVwSOUpIwEkPPgzXQQyLVA "The ServiceNow Skills Foundation application is an AI-driven platform that you can use in your organization to develop a workforce that is based on skills.")
* [Universal Request](https://servicenow-prod.fluidtopics.net/YVEYJh1JKghvUutwEVukGQ "ServiceNow Universal Request empowers customers in their journey toward Enterprise Service Management (ESM) or Global Business Services (GBS) by enabling agents to resolve cases seamlessly across the enterprise to provide a better employee experience.")
* [Universal Task](https://servicenow-prod.fluidtopics.net/In39GyezKpN5SpMy3C1A6A "The ServiceNow Universal Task application is a tasking framework that enables your agents to request extra information from employees who submit tickets or to task employees to accomplish an activity in order to resolve a ticket.")
* [Virtual Agent for
  HR Service Delivery](https://servicenow-prod.fluidtopics.net/lPr~qJB5JTf1a3pJYyUwrw#hr-virtual-agent-conversations "HR Service Delivery and Virtual Agent provide an automated chat with an employee requesting HR services. You can program Virtual Agent to understand the intent of an employee to handle repeatable requests.")
* [Workplace Service Delivery](https://servicenow-prod.fluidtopics.net/tmkyO2rUqqNjyQOTlAtr0w "Provide employees with a single place to manage workplace tasks like reserving rooms, ordering supplies, reporting maintenance issues, or requesting cleaning with the ServiceNow Workplace Service Delivery. Reduce the back-end complexity of setting up and maintaining a streamlined experience for your workplace.")
{#employee-service-management-overview__ul_od3_cj1_pjb}